Phillips DVD-RAM SDVD8821

Running an Acer Aspire 3681 WXMi laptop with this Phillips DVD burner. Inserted a DVD set-up as a CD disk and the stupid thing won’t read the disk. Have another Acer with a TSST TS-L63D DVD burner and a desktop PC with a BenQ DVD burner and they can read the disk with no problems.

I’ve hunted the web and cannot seem to find what is stopping this disk from being read. No other problems reading or writing DVD’s or CD’s.

Can anyone help?