Hi, my name is Michelle and I’m having problems with my daughters computer. Windows Media player stopped recognising the philips dvd 8801 as a burner a while ago (although it would play cds) but to be fair I thought it was something that her Grandad had done as he was messing with the computer at Xmas. Sonic (preloaded software) still recognised the burner. However, she turned the computer on today and Norton said there were 15 issues and to uninstall and re-install. I clicked uninstall which it did but then when the computer rebooted the cd-rw/dvd-rw was nowhere to be seen. I went to microsoft and managed to get the drive back but now its not registering as a burner at all, just plain cdrom. Windows media still does not recognise the burner and neither does Sonic (which was recognising it before). I would be very grateful if someone can help. Apologies if the answer is somewhere in a different thread.