I have recently been asked to fix an identical problem on two pc’s with a phillips DVD8801.
The issue is that when i load a cd it brings up the usual windows prompt asking what to do except that it is only giving the option that are applicable to blank cd’s i.e. copy files to cd or just wont do anything.
I haved tried uninstalling and reinstalling and added a flash update but still nothing. it apparently happened after several failed attempts to burn files to disc using windows built in utility. as this is the case with both pc’s i believe this is the cause. I’m sure there is a registry setting or two that needs tweaked but i cant remember where in the registry they are.
any help will be appreciated.