I found this site via google searching for the model of DVD drive I am trying to get to work: Philips SDVD8821H. This is on a compaq laptop and what happens is I will insert a DVD or a CD and the drive will make noise for several seconds and Windows will change the cursor to a CD, or busy cursor, or something for a split second and then everything stops. Windows does recognize the drive but can’t access anything on the DVDs or CDs that I try. This has got to be the strangest computer problem I have seen in years. Google has been no help, I have not gotten definite answers: HP tech support led me through registry edits and restoring Windows completely, neither have helped. Before I call them again and potentally send the machine back, is there something I am doing wrong?
I’d appreciate any thoughts or assistance anyone might have.