Philips cdd4201 cdrw please help

hi i have an old burner that came with my gateway comps ever since i got it i only been using cdrs and it works good and i also use the formatted cdrw that it came with but. now i want to use cdrws and i bought a whole pack of them i out it in and it keeps making clicking noises and the computer freezez and only comes back to normal after i eject if i amlucky it will read it but i cant format it and it wont read formatted cdrws it will only write on them like regualr cdrws

people tell that this is a firmware problem i dont know but i seen too search the net for the model number but not too many info about this model
the gateway support docs says that my model number is cdd4201 please help me i also use nero 6