Philips 8801 will not read cd's

[qanda]This thread is about the Philips DVD8801. Click here to see full specs[/qanda]I am pretty computer illiterate but at least I know how to ask for help here. I have a Gateway computer with this particular CD drive. One day it just stopped reading any kind of CD (data/music/nothin). I can’t even do a fresh install of windows w/o it working, so I dunno what to do here. Can anyone help? I have updated drivers fyi.

Welcome to the forum :slight_smile:

You say you can’t do a fresh install of Windows either - I would think this means booting from the Windows disc?

If that’s the case, and you can’t boot from your Windows disc, then it does sound like a hardware, rather than software/OS, problem.

I would suggest that you a) check your IDE (flat) cables, and if possible try a fresh one; or b) see if you can try the drive on a friend’s PC.

If neither of those help, then it may be time for a new drive :frowning: