Yes, I have that same problem here. Watching a program, went into the other room and bang, came back and no workee.
Sent mine off for repairs as no one arond here would touch it. Said they would probably look at it and recommend trashing it. NOT! $300.00 may be chum change to them, but it isn’t to me.
Also had a problem withit shutting down…it wouldn’t, so had to pull the plug and plug back in.
Also would not play random dvd’s. It would play all the trash on the DVD leading up to the movie, but when came time for the movie to play…Black out.
Took that same dvd to my computer and played it all the way through…no problemo.
I don’t know who did the tessting for quality control at Philips, but they mus have had their head you know where!!!