Thanks for taking the time to read this. Firstly, I’d like to sheepishly admit that I’m tech newbie so pardon my simple explanations and please bear with me
I’ve had this Dell Studio XPS 435MT model since September 2009. Here are the specs I managed to scrounge up. I’ve included my Dell Service Tag in case you need more details.
Processor: Intel®Core™ i7 CPU firstname.lastname@example.orgGhz
Memory: 8.00 GB
O/S: Windows Vista 64 bit
Graphics card: Nvidia GEForce 220
Dell Service Tag: 8DR0H4J
I used to be able play games such as Starcraft 2, The Sims 3 and Dragon Age Origins without any problems until December 2010/Jan 2011 thereabouts. Since then, every time I start up a game, even a much older one, my screen goes black into standby mode after 5 minutes of gameplay, and the sound used to loop. The computer didn’t respond to Ctrl-Alt-Del so I’ve had to restart it using the Power button. I tried checking for Error Reports but there were none.
I just installed the latest driver for my graphics card from the Nvidia website : http://www.nvidia.co.uk/object/win7-winvista-64bit-275.33-whql-driver-uk.html
I tried running Dragon Age 2 again but the same thing happened, only this time there wasn’t any sound when the screen went black.
I’ve also just cleaned the dust from inside my PC with compressed air.
The temperature read-outs for my PC are 41-42C and its ‘Distance to TJ Max’ reads 57-59 when running normally.
I rang up Dell tech support and he told me that my only options were to reinstall Windows or get a technician to fit a new graphics card, without identifying if that even is the problem.
A friend suggested I should defrag my hard drive but I haven’t attempted that yet.
I hope some of you can spare the time and patience to help me with this. It’s very disheartening to have been without games for so long and be so helpless about remedying the situation
Thank you in advance