For those who want support: I recommend going to pretty much any support forum. Whether it be the manufacturer's forums, SuperUser, or even club.myce.com, you'll probably get better advice than you'd get from calling a customer service rep. When on the phone, you'll only be able to get help from one rep, which is a very hit-or-miss approach (who knows, this "support" may be nothing more than a cheesy sales pitch). With the power of the Great and Mighty Internet, you can get help from many people, giving you a larger pool of knowledge to draw advice from. Of course, that doesn't mean anyone is guaranteed to have an answer, but it's still better than being put on hold for hours, just to walk away with nothing useful.