[QUOTE=DigaDo;2041020]The corporate Panasonic Service Center in Elk Grove Village IL handles warranty and out of warranty repairs in a prompt and efficient manner.
For Panasonic warranty service, call 1-800-211-7262 to obtain a RMA.
Panasonic also offers out of warranty flat-rate repairs for $130.00, including shipping. Call 1-888-439-2676 for the flat-rate out of warranty service at the corporate Panasonic Service Center:
Panasonic Service Center
1590 Touhly Ave
Elk Grove Village, IL 60007
Local “Panasonic Authorized Service” locations service many brands, specializing in none. They many not have a service manual or parts for your product. They may charge whatever they please to service or repair out of warranty products. If parts are needed prepare to wait for an extended period.
Other posters have reported that local “Panasonic Authorized Service” locations have been unable to effect repairs. I have not read similar complaints concerning the corporate Panasonic Service Center in Illinois.[/QUOTE]
Thanks for this information. I called the 1-800-211-7262, but the tech support doesn’t seem to know much at all. All they would do is offer to send a firmware upgrade disc, which apparently should make things right (yes I’m a cynic).
Has anybody else’s problems (any Panny DVD model) been solved with these new firmware discs, or did things actually get worse instead?