hi ive just replaced my laptop which runs vista and my packard bell plug and store 3500 wont work on this lap top is there a solution please thanks
Welcome to the forum. 
[QUOTE=parissummer1;2443670]hi ive just replaced my laptop which runs vista and my packard bell plug and store 3500 wont work on this lap top is there a solution please thanks[/QUOTE]
Did you get this resolved?
Did you try plugging the device into another computer to see if it worked eslewhere?
Here’s a tech support FAQ:
http://support.packardbell.com/gr/item/index.php?i=topic_02635&pi=platform_storeandplay3500
You might try upgrading the firmware:
http://support.packardbell.com/uk/item/index.php?i=7439200100&pi=platform_storeandplay3500
The firmware upgrade instructions: