i have dell studio 15 with:
IntelÂ® Coreâ„¢ 2 Duo P8400 (2.20GHz/1066Mhz FSB/3MB cache)
Genuine Windows VistaÂ® Home Premium Edition SP1
8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive)
TSST corp DVD+-RW TS-T633A
4GB3 Shared Dual Channel DDR2 at 800MHz
Size: 320GB4 SATA Hard Drive (5400RPM)
my problem is that the drive won't read some of the cds and dvds. it still appears as if the dvd wasn't in the drive, as in it keeps asking to intert a dvd. the drive can read certain dvds and cds, which really confuses me.
i contacted dell tech support 4 times and they fixed it by uninstalling the drive and reinstalling it, but the problem is still there. the tech guy suggested that i uninstall iTunes (...what?), sims 2, and restore my system to factory settings, which i absolutely hate to do.
from another forum, someone suggested that the problem may be with the dvd burning drive, and how there is an unresolved problems with reading with some burners. he suggested that i replace it with an old regular drive, but the thing is that since my dell has a slot loading drive, i can't just buy a new optical drive and hope that it'll fit.
it just confuses me how if some cds/dvds cannot be read, why would they install such dvd driver in the first place? even a cd given by dell couldn't be read once, and i don't think dell would install a driver that works sometimes and doesn't work other times. i'm starting to think that maybe it's vista or the software, not the hardware.
help would be very appreciated, i'm totally stressed out over it, i stayed up all night to back up my files since the tech guy suggests that i restore my system :[