The optical drive in my HP notebook has suddenly stopped working. The door would not open and once I opened it manually it would not work with a disk. The drive no longer appears in the My Computer section. The device manager shows the drive to be working properly the trouble shooter did not work and neither did removing it and allowing windows to reinstall it on reboot.
I contacted HP to find out if I could get a replacement drive but the tech guy felt that the problem was in the OS (XP). He linked me to a small program to fix the registry. This did not work.
To me, the fact, that the door does not open suggests a hardware failure but I’m no expert and that’s why I’m asking for help here.