I am using Window Vista on my laptop. Its quite some time I haven't use my DVD/CD drive. Recently I try to use but cannot read any CD or DVD. I had try to solve the problem by update the drive but still cannot fix. Then I use Microsoft FIX IT support from microsoft but the problem still there.
Its say: Window cannot start this hardware device because its configuration information (in the registry) is incomplete or damage (Code 19).
Click "check for solution" to send data about this device to Microsoft and to see if there is a solution available.
I did but outcome is COULD NOT LOAD DRIVER SOFTWARE.
[COLOR=black][FONT=Verdana]Then I did - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers - then RIGHT CLICK the drive - UNINSTALL - REBOOT
But still not solved. I had scan for any malware also.
Please inform what should I do?
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