Last December I bought a Memorex dual layer 16x DVD burner. I have Windows XP. I installed the burner and the Nero 6 OEM software that came with it.
I was able to burn cds, but when I tried to backup data to DVD, it failed on any -R media I tried, Memorex, Maxel, TDK, 8x and 16x, all failed. I was able to burn @ 2x using +R only (I had the media).
I contacted Memorex. Updated their firmware, the Nero software, all drivers, made sure DMA was on, and then was told by Memorex that I should return the drive. I didn't think the drive was the problem, so I downloaded a trial version of Intervideo DVD burning software. Lo and behold, it was able to burn at 12x to DVD, so doubtful it's the burner.
I contacted Nero, sent them a couple of files they requested and they got back to me quickly, to say they wanted another file. I sent it. Waited. After a week or so, they got back and asked again for the log file. I sent it. No answer. I sent then an email and asked when they would analyze the log file and get back. Then I got an email stating I should upgrade the software. DUH! I told them I'd done that.
Today I get another email saying I should upgrade the Memorex firmware. DUH again. I wrote back and told them the original email had ALL that information, and I'd done it before contacting them.
I don't know what Nero's support problem is, but I was careful to give them as much information as I could at first. I still don't understand what the problem could be in light of other software working. I don't want to go and purchase other software if I may have the same problem.
In one of the emails, it was suggested I remove any other burning software since it may interfere with Nero. I did install a few trial versions prior to buying the Memorex DVD recorder and have removed a few, but I have Jukebox Player plus and possibly another old copy of some software not used for a while.
Is it possible some other software is causing this conflict?