I downloaded Norton 2010 a few months ago and it worked fine. A few weeks ago it crashed, blue background with white letters, so I restored it back three weeks and it worked ok but Norton wasn't working. I put the disk back into the tower to try downloading it again, but it would tell me that I should remove recent downloads or that something wasn't updated recently. This happened twice.
I use Windows XP and my computer is a Dell Dimension E310. I was using the safe mode for awhile.
Jim Grucza Email: [edited out] is the person who sent me this problem. I suggested using the Norton Removal tool and do a clean install. The only other option I would use, format the hard drive and start fresh.
I would appreciate any help. Thank you.