Well maryclerg, you waited patiently for 22 hours and nobody jumped in so I guess I’ll take a crack at your question. I’m around cdf today and I notice several other experts are on line too so post back if the following works or you don’t understand things. Not sure of your expertise level so no condescension intended.
Within your statement’s wording, you said “after rebooting” in a such a way that made me wonder about something. I inferred that maybe, after running setup for AnyDVD and CloneDVD, you may not have rebooted right away which is necessary for Windows to initialize the programs to operate correctly and trash the temp files that were part of the installation. Or you ran setup for both programs, one after the other, but only rebooted once.
You did use the keys that Elby and Slysoft sent you to activate the programs correct?
Is it possible you “key-activated” the programs and started trying the programs out, right away, after running installation setup routines, without rebooting your computer?
It’s been so long since I Key-Activated my CloneDVD and AnyDVD that I don’t remember if you have to also reboot after activating the Key-Gen. Does anyone else reading this thread remember? Anyway, I can’t hurt to reboot, yet another time, after key activation.
Even if you don’t remember, try this:
Be sure you have saved your keys for both programs onto diskette (Very Important!)
Reinstall CloneDVD over the installation you already have. Reboot.
Reinstall AnyDVD over the installation you already have. Reboot.
If that doesn’t resolve your disk recognition problem, then I’m gonna suggest that you completely uninstall both programs being sure to reboot between each of the program’s uninstallation routines(which is a little more effort but all automated so no need to worry).
Don’t uninstall from Window’s Add/Remove Programs. Do the two uninstalls with the routines provided by both Elby and Slysoft. During the uninstallation routines, you may be asked if you want to uninstall “all elements…” or “the key for…”. Click on “YES” to this question. Go here to uninstall:
Next, do a “fresh” install of both in the manner described above. Don’t forget to reboot between each programs installation routine. I.E. don’t run setup for both programs and then reboot only once.
And again, don’t do it without having already saved your keys to diskette.
I also have two more questions for you:
Do you have the DVD43 program installed on your computer?
What versions of both CloneDVD2 and AnyDVD are you installing. Since you said you just registered, you are probably current but it could be important so please post the version numbers of both programs. There have been several updates to AnyDVD over the last couple of weeks, so download a more current version if you fell behind.