No play, no burn, no way. Please help!

I had been happily using Ripit4me to back up my dvd’s but alas, since it’s no longer being updated, I found a dvd that it would not copy (Looney Tunes Collection: Vol. 1, Disc 1). I decided to try DVDFab Platnium since I was also in the market for a program to copy movies to my cell phone.

Copying to my cell phone works well but nothing else works properly. I’ve tried burning in Full Disc, Main Movie and Customize modes. I’ve tried burning directly to dvd (this created coasters) and I’ve tried copying to the harddrive and playing from a folder with WinDVD but WinDVD locks up.

I tried other movies that Ripit4me had been able to back up in the past. They can’t be copied with DVDFab Platnium OR even with Ripit4me.

I uninstalld DVDPlatnium and Ripit4me. I ran CCleaner, defragged my harddrive, rebooted and then reinstalled DVDPlatinum but not Ripit4me. I then attempted to backup to my harddrive an “older” dvd that, in the past, had worked with Ripit4me. WinDVD still locks up.

I’d appreciate any suggestions. DVDPlatinum looked like it was going to be a good program for my needs. If not, I’d at least like to get Ripit4me to work like it did before installing DVDPlatinum.

Cheers,
-R

Hi ramarco and welcome to the forum need some info to be able to pin point the problem, are you running XP or Vista :confused: what is the name of your DVD burner, model number and firmware :confused: also what brand and type is the blank Disc are you trying to burn to :confused:

In addition to answering the questions from stormjumper, please post some burn logs. You can use the bottom link in my sig for instructions.

I often think how silly people are who don’t include all the details. Silly me. . .

OS: Microsoft Windows XP Professional (Version 5.1.2600 Service Pack 2 Build 2600)

DVD Burner: MATSHITA DVD-RAM UJ-841S (Driver 5.1.2600.2180, xpsp_sp2_rtm.040803-2158)

Blank disc: HP -R (which worked fine with Ripit4me prior to installing DVDFab Platinum)

Burn logs:

6/8/2007 1:06:29 PM info ******************** Report session closed *********************
6/8/2007 11:23:30 AM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 11:23:30 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 11:23:30 AM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 11:23:30 AM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 11:23:30 AM info DLL Version 2.1.2.321
6/8/2007 11:23:30 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 11:23:30 AM info Version 3, 1, 2, 6
6/8/2007 11:23:30 AM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 11:23:30 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 11:23:30 AM info ******************** Report session started ********************

6/8/2007 11:23:30 AM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 11:23:30 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 11:23:30 AM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 11:23:30 AM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 11:23:30 AM info DLL Version 2.1.2.321
6/8/2007 11:23:30 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 11:23:30 AM info Version 3, 1, 2, 6
6/8/2007 11:23:30 AM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 11:23:30 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 11:23:30 AM info ******************** Report session started ********************

6/7/2007 2:24:38 PM info ******************** Report session closed *********************
6/7/2007 10:19:03 AM info Media removed. Burning layer not ready to write
6/7/2007 10:19:01 AM info Finalization Time 00:00:10 - Total completion time 00:11:43
6/7/2007 10:18:50 AM info Write finished in 00:11:32 - Finalization start here. Avg. burn rate 4.82
6/7/2007 10:07:32 AM info Lead-in burning time (mS) 14879
6/7/2007 10:07:17 AM info Write started 2055472 sectors to write
6/7/2007 10:07:17 AM info Init success: DVD-R packet writing
6/7/2007 10:07:17 AM info Writing speed requested x8.0, effective x8.0
6/7/2007 10:07:17 AM info Available write speed: 8x, 6x, 4x, 2x, 1x
6/7/2007 10:07:17 AM info Media ID: CMC MAG. AM3
6/7/2007 10:07:17 AM info Media type: DVD-R
6/7/2007 10:07:17 AM info Ultra DMA mode 2 (ATA33)
6/7/2007 10:07:17 AM info Scanned files #30, folder #2 - total size 4208447488 b. (3.92 Gb.)
6/7/2007 10:07:17 AM info Inserted media type : DVD-R
6/7/2007 10:07:17 AM info Write started
6/7/2007 10:07:11 AM info New media inserted. Burning layer is ready to write
6/7/2007 9:54:55 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
6/7/2007 9:54:55 AM info New Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/7/2007 9:48:15 AM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/7/2007 9:48:15 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/7/2007 9:48:15 AM info User default language : 1033 (0x0409h) - English (United States)
6/7/2007 9:48:15 AM info System default language : 1033 (0x0409h) - English (United States)
6/7/2007 9:48:15 AM info DLL Version 2.1.2.321
6/7/2007 9:48:15 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/7/2007 9:48:15 AM info Version 3, 1, 2, 6
6/7/2007 9:48:15 AM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/7/2007 9:48:15 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/7/2007 9:48:15 AM info ******************** Report session started ********************

6/7/2007 10:19:03 AM info Media removed. Burning layer not ready to write
6/7/2007 10:19:01 AM info Finalization Time 00:00:10 - Total completion time 00:11:43
6/7/2007 10:18:50 AM info Write finished in 00:11:32 - Finalization start here. Avg. burn rate 4.82
6/7/2007 10:07:32 AM info Lead-in burning time (mS) 14879
6/7/2007 10:07:17 AM info Write started 2055472 sectors to write
6/7/2007 10:07:17 AM info Init success: DVD-R packet writing
6/7/2007 10:07:17 AM info Writing speed requested x8.0, effective x8.0
6/7/2007 10:07:17 AM info Available write speed: 8x, 6x, 4x, 2x, 1x
6/7/2007 10:07:17 AM info Media ID: CMC MAG. AM3
6/7/2007 10:07:17 AM info Media type: DVD-R
6/7/2007 10:07:17 AM info Ultra DMA mode 2 (ATA33)
6/7/2007 10:07:17 AM info Scanned files #30, folder #2 - total size 4208447488 b. (3.92 Gb.)
6/7/2007 10:07:17 AM info Inserted media type : DVD-R
6/7/2007 10:07:17 AM info Write started
6/7/2007 10:07:11 AM info New media inserted. Burning layer is ready to write
6/7/2007 9:54:55 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
6/7/2007 9:54:55 AM info New Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/7/2007 9:48:15 AM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/7/2007 9:48:15 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/7/2007 9:48:15 AM info User default language : 1033 (0x0409h) - English (United States)
6/7/2007 9:48:15 AM info System default language : 1033 (0x0409h) - English (United States)
6/7/2007 9:48:15 AM info DLL Version 2.1.2.321
6/7/2007 9:48:15 AM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/7/2007 9:48:15 AM info Version 3, 1, 2, 6
6/7/2007 9:48:15 AM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/7/2007 9:48:15 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/7/2007 9:48:15 AM info ******************** Report session started ********************

Please tell me what additional info would be helpful.

Thanks for the help
-R

News Flash:

For reasons unknown to me, I am now able to copy a dvd to my harddrive using DVDFab Platinum. I was then able to watch the movie using WinDVD and, with the use of ImgBurn, I was able to backup my movie to a blank HP -R disc.

However, when I tried a DVD to DVD backup with DVDFab it made another lovely coaster for me. I’ve included the burn logs for both these sessions with this post.

At least I seem to have stumbled on to a work-around but I’d really like DVDFab Platinum to work properly before buying. If everything worked properly it would be worth the 50 bucks.

I BELIEVE THIS IS THE LOG FROM THE SESSION WHERE I WAS ABLE TO BACKUP A DVD ONTO MY HARDDRIVE:

6/8/2007 6:17:27 PM info ******************** Report session closed *********************
6/8/2007 6:04:01 PM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 6:04:01 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 6:04:01 PM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 6:04:01 PM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 6:04:01 PM info DLL Version 2.1.2.321
6/8/2007 6:04:01 PM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 6:04:01 PM info Version 3, 1, 2, 6
6/8/2007 6:04:01 PM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 6:04:01 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 6:04:01 PM info ******************** Report session started ********************

6/8/2007 6:04:01 PM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 6:04:01 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 6:04:01 PM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 6:04:01 PM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 6:04:01 PM info DLL Version 2.1.2.321
6/8/2007 6:04:01 PM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 6:04:01 PM info Version 3, 1, 2, 6
6/8/2007 6:04:01 PM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 6:04:01 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 6:04:01 PM info ******************** Report session started ********************

AND THIS WOULD BE THE LOG FROM WHEN I MADE ANOTHER COASTER:

6/8/2007 5:51:50 PM info ******************** Report session closed *********************
6/8/2007 3:37:05 PM info Media removed. Burning layer not ready to write
6/8/2007 3:37:03 PM info Finalization Time 00:00:11 - Total completion time 00:12:13
6/8/2007 3:36:52 PM info Write finished in 00:12:02 - Finalization start here. Avg. burn rate 4.95
6/8/2007 3:25:05 PM info Lead-in burning time (mS) 15247
6/8/2007 3:24:49 PM info Write started 2201312 sectors to write
6/8/2007 3:24:49 PM info Init success: DVD-R packet writing
6/8/2007 3:24:49 PM info Writing speed requested x8.0, effective x8.0
6/8/2007 3:24:49 PM info Available write speed: 8x, 6x, 4x, 2x, 1x
6/8/2007 3:24:49 PM info Media ID: CMC MAG. AM3
6/8/2007 3:24:49 PM info Media type: DVD-R
6/8/2007 3:24:49 PM info Ultra DMA mode 2 (ATA33)
6/8/2007 3:24:49 PM info Scanned files #30, folder #2 - total size 4507133952 b. (4.2 Gb.)
6/8/2007 3:24:49 PM info Inserted media type : DVD-R
6/8/2007 3:24:49 PM info Write started
6/8/2007 3:24:21 PM info New media inserted. Burning layer is ready to write
6/8/2007 3:23:53 PM info Media removed. Burning layer not ready to write
6/8/2007 3:05:37 PM info New media inserted. Burning layer is ready to write
6/8/2007 2:53:32 PM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
6/8/2007 2:53:32 PM info New Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 2:52:50 PM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 2:52:50 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 2:52:50 PM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 2:52:50 PM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 2:52:50 PM info DLL Version 2.1.2.321
6/8/2007 2:52:50 PM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 2:52:50 PM info Version 3, 1, 2, 6
6/8/2007 2:52:50 PM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 2:52:50 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 2:52:50 PM info ******************** Report session started ********************

6/8/2007 3:37:05 PM info Media removed. Burning layer not ready to write
6/8/2007 3:37:03 PM info Finalization Time 00:00:11 - Total completion time 00:12:13
6/8/2007 3:36:52 PM info Write finished in 00:12:02 - Finalization start here. Avg. burn rate 4.95
6/8/2007 3:25:05 PM info Lead-in burning time (mS) 15247
6/8/2007 3:24:49 PM info Write started 2201312 sectors to write
6/8/2007 3:24:49 PM info Init success: DVD-R packet writing
6/8/2007 3:24:49 PM info Writing speed requested x8.0, effective x8.0
6/8/2007 3:24:49 PM info Available write speed: 8x, 6x, 4x, 2x, 1x
6/8/2007 3:24:49 PM info Media ID: CMC MAG. AM3
6/8/2007 3:24:49 PM info Media type: DVD-R
6/8/2007 3:24:49 PM info Ultra DMA mode 2 (ATA33)
6/8/2007 3:24:49 PM info Scanned files #30, folder #2 - total size 4507133952 b. (4.2 Gb.)
6/8/2007 3:24:49 PM info Inserted media type : DVD-R
6/8/2007 3:24:49 PM info Write started
6/8/2007 3:24:21 PM info New media inserted. Burning layer is ready to write
6/8/2007 3:23:53 PM info Media removed. Burning layer not ready to write
6/8/2007 3:05:37 PM info New media inserted. Burning layer is ready to write
6/8/2007 2:53:32 PM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
6/8/2007 2:53:32 PM info New Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 2:52:50 PM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 2:52:50 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 2:52:50 PM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 2:52:50 PM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 2:52:50 PM info DLL Version 2.1.2.321
6/8/2007 2:52:50 PM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 2:52:50 PM info Version 3, 1, 2, 6
6/8/2007 2:52:50 PM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 2:52:50 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 2:52:50 PM info ******************** Report session started ********************

AND THIS IS A CRASH LOG THAT I JUST FOUND:

6/8/2007 6:46:25 PM info Current Drive selected : 1:0:0 - MATSHITA DVD-RAM UJ-841S 1.60 [D] (Ide)
6/8/2007 6:46:25 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
6/8/2007 6:46:25 PM info User default language : 1033 (0x0409h) - English (United States)
6/8/2007 6:46:25 PM info System default language : 1033 (0x0409h) - English (United States)
6/8/2007 6:46:25 PM info DLL Version 2.1.2.321
6/8/2007 6:46:25 PM info DLL C:\Program Files\DVDFab Platinum 3\vso_hwe.dll
6/8/2007 6:46:25 PM info Version 3, 1, 2, 6
6/8/2007 6:46:25 PM info ExeName : "C:\Program Files\DVDFab Platinum 3\DVDFabPlatinum.exe"
6/8/2007 6:46:25 PM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
6/8/2007 6:46:25 PM info ******************** Report session started ********************

I don’t know what all this means but would love to learn.

Cheers,
-R

Hey ramarco that is a good news flash :iagree: not sure what setting you are using for the write setting in common settings so just to let you know the best setting for write is

Write Speed…4x or 8x
Write Type of DVD-R Media…SAO Writing
DVD Writable Media (DVD-5) Size…4464 (use customize in drop down )
Set Booktype to DVD-ROM…(put a check in the small box)

All the logs indicate -R set for packet writing, should be set to SAO (Common Settings–>Write). Write speed only half that requested.:confused: That shouldn’t make coasters, but who knows (Panasonic drive). As stjumper said, glad to hear some of it is working anyway.:clap:

First of all, thanks a lot for the help! A work-around is better than nothing but I would like DVDFab to work properly and burn the copy (instead of me using a third party burner).

Perhaps this is possible but I need to be able to access “common settings”. I wondered what that button was for but all that ever happens when I click it is a small label appears that says “common settings” It’s driving me nuts because I can see from your posts (and others) that there is a lot of options that should be accessible by clicking this button.

I’ve been searching the forum for almost an hour now (after 3am) and it seems I’m the only fool that can’t access “common settings”. PLEASE HELP!

I’m going to bed. . .

-R :confused:

Hi ramarco
To open common setting first open DVDFab and at the top right you will see a small round circle that has a gear icon click on it and a small drop down will open that says Common Settings click on it and the Common Settings page will open, now on the left side you will see Write click on it to open the Write settings page and make those changes :smiley:

:doh: Oh my gosh I am a fool.

I’ll report back after I get a chance to do a test burn using the new settings.

Cheers,
-R :slight_smile:

Should I put a check in the box for “Set Booktype to DVD-ROM” even though I only use -R media? It says this is only for +R/RW.

Just making sure my ducks are in a row.

-R

If you only use dash media there is no sense in booktyping. Only + media can be booktyped to DVD-ROM.:iagree:

Success! After making the suggested setting changes I was able to copy DVD to DVD without having to use a third party burner. If things continue to work well during the trial period I will buy DVDFab Platinum.

Thanks again!
-R

Glad things are working for you now :smiley: and happy we was able to help, hope to see you around and not just with a problem :bigsmile: