Let me clarify…
You’re using the Google Chrome web browser? (Chrome isn’t a search engine)
And you can’t access the menu in the upper-right (the three lines), select “More Tools”, then select “Create application shortcuts”? If you can’t, can you see the Menu button (the button with three lines) in the upper right at all?
If not, have you updated Chrome to its latest version?
Or… are you talking about something else entirely different?