I have an e-machines T-5010 running Windows 7 Pro x64. This computer was given to me and had the OS already installed but few updates. The audio was working. I installed all updates and found the audio was now not working. No matter what I did I could not get the audio to work.
I uninstalled the audio drives and went to e-machines websites and downloaded the driver which wouldn’t work. I then discovered it was a 32-bit driver and e-machines had no 64 bit driver. I went to Realtek and downloaded proper 64 bit driver and when installed the audio worked.
Then I had to do a fresh install of the Windows 7 OS because it became unstable. Now I have done everything, including everything Microsoft suggested, but I can’t get the audio to work. When I try to install the 64 bit driver from Realtek I get the following message: “The installed version of the application could not be determined. The setup will now terminate”.
I am at loss to solve this problem and Microsoft has, as well failed to help me solve the problem, so, since they gave you the link to your site, I am hoping someone here can help me get the audio working.
I have deleted “Upper filters” from the registry[now lower filters present]. I have deleted and reinstalled drivers. And everything Microsoft suggested. Thanks.