I work for a small system builder in Southern Virginia. We have noticed that when installing the Nero 6 bundle and trying to play a DVD video with Nero Showtime 2 we get a popup that says â€œDVD-Video Plug-in Requiredâ€. It says that Dolby Digital 2-channel decoding is not available. The movie will then play with no audio.
This makes no sense. Our customers should be able to play a DVD movie with a drive that costs as much as this one does without having to buy an additional decoder.
We have downloaded and installed all of the available Nero updates for this version and the problem still persists. This problem just cropped up with the latest shipment and has caused a HUGE problem for us. Previous shipments would play movies with audio just fine.
The version of Nero Showtime is 22.214.171.124
The motherboard (the audio is built into it) is an Intel D945GNT with the latest drivers
I have googled this thing to death and the links always have to do with burned or copied movies. This thing won’t play an out of the box store bought DVD.
Thanks in advance, we kinda got taken by surprise with this one!