Great retailer…my favorite on the planet.
I get most of my components from the egg and their service has always been excellent.
On a rare occasion I have to RMA a part…never had a problem.
Once I ordered the wrong DVI cable (female to male when I needed male to male). Totally my fault. I wanted to RMA the cable figuring I’d lose a few bucks on shipping, but still worth it.
They told me not to bother…just keep it.
Newegg shipped out the correct cable at no charge, no charge for shipping either even though it wasn’t a “free-shipping” item.
It doesn’t get much better…