Here’s what happened:
1 November 2005:
The hard disk of my Panasonic DVD-recorder crashed, I went to the shop and asked them to send it to Panasonic to fix it. I requested to save the TV-programs which I had recorded and if possible, put a larger HDD (not 40 GB but 80 GB or more) into it.
10 December 2005: I got a letter from Panasonic:
- Reparation: Replace the hard disk: 278 Euro
- No reparation: Panasonic would send it back to me: 40 Euro
- No reparation: Panasonic would keep it and destroy it themselves: 20 Euro
So whatever I decided, I always had to pay !
Anyway, I choose that they would replace the hard disk (278 Euro). I hoped they could restore my TV-programs and put a hard disk with a larger capacity in it but that they didn’t mention anything of that in the letter.
5 January 2006:
I got a phone call, my DVD recorder was ready. Unfortenately, all the programs were lost and the new hard disk had the same capacity (40 GB).
27 February 2006:
Believe it or not, but the DVD recorder was out of order, again!
I couldn’t record or play programs anymore, but I didn’t get the same error message of the first time (november 2005) when I always got the screen "start formatting the disc: yes or no"
So I went to the shop again, they said normally I wouldn’t have to pay since it got our of order within three months.
But this time … it might be a problem with software/hardware and not with the hard disk. If that’s the case, I would have to pay again!!!
I’ve had enough with it, I didn’t want to wait two months again, so I decided to buy a Sony DVD recorder 910 with a hard disk of … 250 GB. It only costed 695 Euro … When you know I had to pay 278 Euro in January to make my 40 GB Panasonic DVD recorder, I realize now what a stupid decision I made back in January.
But I also sent the Panasonic DVD-recorder back to Panasonic with the message that I didn’t want to pay again for something they supposed to make two months ago. Now, I’m waiting for an answer from Panasonic…