I have been all over the internet on this and haven’t even found anyone with a hint of the same problem, but here goes.
I have 2 new Toshiba satellites P200 S6347 and S7347 and neither one of them can read a CD.
When I insert a CD whether it is one I burned or manufactured, it comes up as a new CD and asks if I would like to either format it or burn to it.
And what I want to do is install a program from it.
I did a version upgrade but it still has not changed.
Any ideas would be greatly appreciated.
You could try deleting both drives in device manager and reboot to have Windows reinstall the drivers. You could also try disconnecting one of the drives and see if the other then works properly.
Aside from that, you may need to investigate/reset the autoplay function.