I have a Dell 4600 with a Samsung CD-R-RW SW-252S writer. It came bundled with a RecordNow which I uninstalled in favor of a new Roxio Easy Media Creator 7. Every time I hit the burn button the drawer opens rather then burning a disk. I have been trying for hours to burn my first disk with the Roxio with no results. Please help! Thanks.
Do you get any error messages? What is the exact procedure/settings you use? Do you have blank media inserted in the drive?
If you bought Roxio 7 you should be able to contact them for support. I use Roxio 6 and have never had a problem.