New DVD-RW does not work, please help!

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Bought an I/O Magic DVD±RW/±r
Dual Format 8x DVD ReWritable Drive yesterday, put it in, PC saw it, put in one of the software discs that came with it to install the software and nothing.

Contacted I/O Magic today did what they asked still nothing.

The drive is listed in the device manager properly, but no cd-rom controller.

In Windows Explorer when a disc is present in the drive, I get a message saying device not ready.

They had me upgrade the firmware but still nothing.

Any suggestions?

what’s this mean - “but no cd-rom controller” ?
also, what OS you running ?

How have you jumpered the drive ie:
Slave, Master or Cable select