New computer cd drive won't write audio discs

Greetings, and thank you in advance to anyone who can help me!

Less than six months ago I purchased a new HP G60 notebook, and the CD-DVDW drive hasn’t consistently written audio cds since day one.

It seems to write data cds okay, but only successfully writes audio cds maybe 5% of the time. I’ve tried numerous writing software programs, and I’ve spent about 15 hours on the phone with HP technical support, wiped clean and reloaded my computer a couple of times, and still there’s problems!

The drive (TS-L633M) makes a lot of noise (beeps & whirrs, starts & stops!), and usually the software program will error after about 20 minutes of trying to write an audio cd. I’ve tried numerous brands of CD-RWs, all with seemingly the same result…mostly failure!

ImgBurn is my latest attempt at a new program, and seems to actually finish the burn, though it takes an unusually long period of time. Here’s a log from my latest burn. If anyone has any ideas, i’d be ecstatic! Thank you!

I 14:28:03 Source File Sectors: 322,218 (AUDIO/2352)
I 14:28:03 Source File Size: 757,856,736 bytes
I 14:28:03 Source File File System(s): None
I 14:28:03 Destination Device: [1:0:0] TSSTcorp CDDVDW TS-L633M A0A0 (E:) (ATA)
I 14:28:03 Destination Media Type: CD-R (Disc ID: 97m24s16f, Sony Corp.) (Speeds: 10x, 16x, 20x, 24x)
I 14:28:03 Destination Media Sectors: 359,847
I 14:28:03 Write Mode: CD
I 14:28:03 Write Type: SAO
I 14:28:03 Write Speed: 3x
I 14:28:03 Lock Volume: Yes
I 14:28:03 Test Mode: No
I 14:28:03 OPC: No
I 14:28:03 BURN-Proof: Enabled
W 14:28:03 Write Speed Miscompare! - Wanted: 529 KB/s (3x), Got: 1,764 KB/s (10x)
I 14:28:03 Filling Buffer… (40 MB)
I 14:28:07 Writing LeadIn…
I 14:56:20 Writing Session 1 of 1… (11 Tracks, LBA: 0 - 322217)
I 14:56:20 Writing Track 1 of 11… (AUDIO/2352, M4A, LBA: 0 - 25316)
I 14:56:52 Writing Track 2 of 11… (AUDIO/2352, M4A, LBA: 25317 - 66769)
I 14:57:47 Writing Track 3 of 11… (AUDIO/2352, M4A, LBA: 66770 - 94207)
I 14:58:23 Writing Track 4 of 11… (AUDIO/2352, M4A, LBA: 94208 - 118254)
I 14:58:55 Writing Track 5 of 11… (AUDIO/2352, M4A, LBA: 118255 - 157682)
I 14:59:48 Writing Track 6 of 11… (AUDIO/2352, M4A, LBA: 157683 - 183159)
I 15:00:21 Writing Track 7 of 11… (AUDIO/2352, M4A, LBA: 183160 - 206480)
I 15:00:52 Writing Track 8 of 11… (AUDIO/2352, M4A, LBA: 206481 - 227995)
I 15:01:21 Writing Track 9 of 11… (AUDIO/2352, M4A, LBA: 227996 - 269422)
I 15:02:16 Writing Track 10 of 11… (AUDIO/2352, M4A, LBA: 269423 - 291991)
I 15:02:46 Writing Track 11 of 11… (AUDIO/2352, M4A, LBA: 291992 - 322217)
I 15:03:26 Synchronising Cache…
I 15:11:08 Exporting Graph Data…
I 15:11:08 Graph Data File: C:\Users ony\AppData\Roaming\ImgBurn\Graph Data Files\TSSTcorp_CDDVDW_TS-L633M_A0A0_THURSDAY-OCTOBER-22-2009_2-28_PM_97m24s16f_3x.ibg
I 15:11:08 Export Successfully Completed!
I 15:11:08 Operation Successfully Completed! - Duration: 00:43:04
I 15:11:08 Average Write Rate: 1,737 KB/s (10.1x) - Maximum Write Rate: 1,761 KB/s (10.2x)
I 15:11:08 Cycling Tray before Verify…
W 15:11:24 Waiting for device to become ready…
I 15:11:29 Device Ready!
I 15:11:29 Operation Started!
I 15:11:29 Source Device: [1:0:0] TSSTcorp CDDVDW TS-L633M A0A0 (E:) (ATA)
I 15:11:29 Source Media Type: CD-R (Disc ID: 97m24s16f) (Speeds: 10x, 16x, 20x, 24x)
I 15:11:29 Image File: C:\Users ony\Desktop\Prog.cue
I 15:11:29 Image File Sectors: 322,218 (AUDIO/2352)
I 15:11:30 Image File Size: 757,856,736 bytes
I 15:11:30 Image File File System(s): None
I 15:11:30 Read Speed (Data/Audio): MAX / MAX
I 15:12:00 Verifying Session 1 of 1… (11 Tracks, LBA: 0 - 322217)
I 15:12:00 Verifying Track 1 of 11… (AUDIO/2352, M4A, LBA: 0 - 25316)
I 15:12:40 Verifying Track 2 of 11… (AUDIO/2352, M4A, LBA: 25317 - 66769)
I 15:13:28 Verifying Track 3 of 11… (AUDIO/2352, M4A, LBA: 66770 - 94207)
I 15:13:57 Verifying Track 4 of 11… (AUDIO/2352, M4A, LBA: 94208 - 118254)
I 15:14:20 Verifying Track 5 of 11… (AUDIO/2352, M4A, LBA: 118255 - 157682)
I 15:14:55 Verifying Track 6 of 11… (AUDIO/2352, M4A, LBA: 157683 - 183159)
I 15:15:16 Verifying Track 7 of 11… (AUDIO/2352, M4A, LBA: 183160 - 206480)
I 15:15:35 Verifying Track 8 of 11… (AUDIO/2352, M4A, LBA: 206481 - 227995)
I 15:15:51 Verifying Track 9 of 11… (AUDIO/2352, M4A, LBA: 227996 - 269422)
I 15:16:21 Verifying Track 10 of 11… (AUDIO/2352, M4A, LBA: 269423 - 291991)
I 15:16:37 Verifying Track 11 of 11… (AUDIO/2352, M4A, LBA: 291992 - 322217)
I 15:16:57 Exporting Graph Data…
I 15:16:57 Graph Data File: C:\Users ony\AppData\Roaming\ImgBurn\Graph Data Files\TSSTcorp_CDDVDW_TS-L633M_A0A0_THURSDAY-OCTOBER-22-2009_2-28_PM_97m24s16f_3x.ibg
I 15:16:57 Export Successfully Completed!
I 15:16:57 Operation Successfully Completed! - Duration: 00:05:27
I 15:16:57 Average Verify Rate: 2,491 KB/s (16.6x) - Maximum Verify Rate: 3,520 KB/s (23.5x)

Hi and Welcome!

at first, please set a write speed that is supported:

I 14:28:03 Destination Media Type: CD-R (Disc ID: 97m24s16f, Sony Corp.) (Speeds: 10x, 16x, 20x, 24x)
(…)
W 14:28:03 Write Speed Miscompare! - Wanted: 529 KB/s (3x), Got: 1,764 KB/s (10x)

I agree, there is something really wrong:

I 14:28:07 Writing LeadIn…
I 14:56:20 Writing Session 1 of 1… (11 Tracks, LBA: 0 - 322217)

My recommendation: contact HP support and let your drive serviced under warranty.

Michael

thank you very much for your help, Michael. I greatly appreciate it.