New 1620 not recognized by Windows

vbimport

#1

Hi Everyone,

I just bought my first DVD Writer and I was very excited to install and use it. However, there is a big problem, Windows XP will not recognize the drive. I’ve gone through a lot of troubleshooting steps and I’ll list what I’ve figured out so far.

My System Specs:
AMD Athlon 700mhz
600mb RAM
Voodoo 3 3dfx Video Card
Windows XP (no service pack)
Generic CD-ROM drive

  1. Drive shows up in BIOS correctly
  2. Drive shows up in Safe Mode as a CD-ROM drive
  3. Drive loses power as soon as the Windows XP boot menu appears
  4. I tried unplugging all devices except the the DVD Writer and Hard Drive, thinking that it might be a PSU problem, but this didn’t help.
  5. I can’t install new firmware because the drive is not recognized in windows and I don’t have a functional 3 1/2 floppy drive.

If anyone can think of other steps to take please let me know. I am extremely stuck…

Thanks a lot!


#2

Welcome to cdfreaks. :wink:

What’s the brand; make and model of your motherboard?

What kind of IDE drivers are you on.

Download Nero InfoTool and post us the configuration output (diskette symbol at top, all options checked) in

 wraps.

[I]Edit.[/I] 
[quote="jake8131"]
Get more memory, a faster processor, and SP2.
[/quote]
 Can't see how this can be related to the fact the drive not being recognized...  :confused:

#3

Get more memory, a faster processor, and SP2.


#4

The motherboard is an Asus K7V motherboard.

I am using standard Microsoft IDE drivers. I was not required to install any Asus IDE drivers when installing windows.


Nero InfoTool 2.00

Interface Information
---------------------
Adapter 1
---------
Description                                  : Primary IDE Channel

Driver
Description                                  : System32\DRIVERS\atapi.sys
Company                                      : Microsoft Corporation
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Description                                  : IDE/ATAPI Port Driver

Attached Devices
Description                                  : Master: IBM-DPTA-372730
Type                                         : Disk Drive
DMA                                         : On
Description                                  : Slave: WDC WD102BA
Type                                         : Disk Drive
DMA                                         : On

Adapter 2
---------
Description                                  : Secondary IDE Channel

Driver
Description                                  : System32\DRIVERS\atapi.sys
Company                                      : Microsoft Corporation
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Description                                  : IDE/ATAPI Port Driver

Attached Devices

Adapter 3
---------
Description                                  : VIA Rev 5 or later USB Universal Host Controller

Driver
Description                                  : System32\DRIVERS\usbuhci.sys
Company                                      : Microsoft Corporation
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Description                                  : UHCI USB Miniport Driver

Attached Devices
Description                                  : LEXAR DIGITAL FILM USB Device
Type                                         : Disk Drive


Software Information
--------------------
Operating System                             : Windows XP Professional (5.01.2600 )
ASPI                                         : Nero Aspi Library 2.0.1.56 Ahead Software AG

Description                                  : Nero Burning ROM
Version                                      : 6, 0, 0, 0
Company                                      : Ahead Software AG
Version Check                                : Ok

Description                                  : PowerDVD
Version                                      : 4.0.1015 
Company                                      : CyberLink Corp.


Hardware Information
--------------------
CPU                                         :  AMD Athlon  Processor 700 MHz
Bus Speed                                    :  100 MHz
Motherboard                                  :  ASUSTeK <K7V>
System                                       :  System System Name
BIOS                                         :  Award ASUS K7V ACPI BIOS Revision 1003
Memory                                       : 639 MB
Sound                                        : SB Live! Wave Device
Video                                        : 3dfx Voodoo3

Driver Information
------------------
Driver                                       : ACPI
Description                                  : ACPI Driver for NT
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : aic78xx
Description                                  : Adaptec Ultra SCSI miniport
Version                                      : v3.60a (Lab01_N.010510-0033)
Company                                      : Microsoft Corporation

Driver                                       : atapi
Description                                  : IDE/ATAPI Port Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : audstub
Description                                  : AudStub Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : ctljystk
Description                                  : Creative Joyport Enabler
Version                                      : 5.1.2501.0 built by: WinDDK
Company                                      : Creative Technology Ltd.

Driver                                       : Disk
Description                                  : PnP Disk Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : dmio
Description                                  : NT Disk Manager I/O Driver
Version                                      : 2600.0.503.0
Company                                      : Microsoft Corp., Veritas Software

Driver                                       : dmload
Description                                  : NT Disk Manager Startup Driver
Version                                      : 2600.0.503.0
Company                                      : Microsoft Corp., Veritas Software.

Driver                                       : Fastfat
Description                                  : Fast FAT File System Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Fdc
Description                                  : Floppy Disk Controller Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Flpydisk
Description                                  : Floppy Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Ftdisk
Description                                  : FT Disk Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : gameenum
Description                                  : Game Port Enumerator
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : HidUsb
Description                                  : USB Miniport Driver for Input Devices
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : i8042prt
Description                                  : i8042 Port Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : IPSec
Description                                  : IPSec Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : isapnp
Description                                  : PNP ISA Bus Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : kmixer
Description                                  : Kernel Mode Audio Mixer
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : MDC8021X
Description                                  : IEEE 802.1X Protocol Driver
Version                                      : 2.3.1.6
Company                                      : Meetinghouse Data Communications

Driver                                       : mouhid
Description                                  : HID Mouse Filter Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : MRxDAV
Description                                  : Windows NT WebDav Minirdr
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : NdisTapi
Description                                  : NDIS 3.0 connection wrapper driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Ndisuio
Description                                  : NDIS User mode I/O Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : NdisWan
Description                                  : MS PPP Framing Driver (Strong Encryption)
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Npfs
Description                                  : NPFS Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Ntfs
Description                                  : NT File System Driver
Version                                      : 5.1.2600.28 (xpclnt_qfe.010827-1803)
Company                                      : Microsoft Corporation

Driver                                       : ousb2hub
Description                                  : USB 2.0 Hub Driver
Version                                      : 2.1.10.0
Company                                      : OrangeWare Corporation

Driver                                       : ousbehci
Description                                  : USB 2.0 Enhanced Host Controller Driver
Version                                      : 2.1.10.0
Company                                      : OrangeWare Corporation

Driver                                       : Parport
Description                                  : Parallel Port Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : PartMgr
Description                                  : Partition Manager
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : ParVdm
Description                                  : VDM Parallel Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : PCI
Description                                  : NT Plug and Play PCI Enumerator
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : PQNTDrv
Description                                  : PowerQuest Boot Mode Driver.
Version                                      : 8.00.000
Company                                      : PowerQuest Corporation

Driver                                       : Ptilink
Description                                  : Parallel Technologies DirectParallel IO Library
Version                                      : 1.10 (XPClient.010817-1148)
Company                                      : Parallel Technologies, Inc.

Driver                                       : PxHelp20
Description                                  : Px Engine Device Driver for Windows 2000/XP
Version                                      : 2.03.28a
Company                                      : Sonic Solutions

Driver                                       : Rasl2tp
Description                                  : RAS L2TP mini-port/call-manager driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : RasPppoe
Description                                  : RAS PPPoE mini-port/call-manager driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Raspti
Description                                  : PTI DirectParallel(R) mini-port/call-manager driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Rdbss
Description                                  : Redirected Drive Buffering SubSystem Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : RDPCDD
Description                                  : RDP Miniport
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : rdpdr
Description                                  : Microsoft RDP Device redirector
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : serenum
Description                                  : Serial Port Enumerator
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Serial
Description                                  : Serial Device Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : sr
Description                                  : System Restore Filesystem Filter Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Srv
Description                                  : Server driver
Version                                      : 5.1.2600.112 (xpclnt_qfe.021108-2107)
Company                                      : Microsoft Corporation

Driver                                       : swenum
Description                                  : Plug and Play Software Device Enumerator
Version                                      : 5.3.0000000.900 built by: DIRECTX
Company                                      : Microsoft Corporation

Driver                                       : SymEvent
Description                                  : Symantec Event Library
Version                                      : 11.4.0.6
Company                                      : Symantec Corporation

Driver                                       : SYMTDI
Description                                  : Network Dispatch Driver
Version                                      : 5.3.6.13
Company                                      : Symantec Corporation

Driver                                       : sysaudio
Description                                  : System Audio WDM Filter
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Tcpip
Description                                  : TCP/IP Protocol Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : TermDD
Description                                  : Terminal Server Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Update
Description                                  : Update Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : usbhub
Description                                  : Default Hub Driver for USB
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : usbohci
Description                                  : OHCI USB Miniport Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : USBSTOR
Description                                  : USB Mass Storage Class Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : usbuhci
Description                                  : UHCI USB Miniport Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : viaagp
Description                                  : VIA NT AGP Filter
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : ViaIde
Description                                  : Generic PCI IDE Bus Driver
Version                                      : 1.00.01.00
Company                                      : Microsoft Corporation

Driver                                       : VolSnap
Description                                  : Volume Shadow Copy Driver
Version                                      : 5.1.2600.0 (XPClient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : Wanarp
Description                                  : MS Remote Access and Routing ARP Driver
Version                                      : 5.1.2600.0 (xpclient.010817-1148)
Company                                      : Microsoft Corporation

Driver                                       : msvcrt.dll
Version                                      : 7.0.2600.0 (xpclient.010817-1148)

Driver                                       : msvcirt.dll
Version                                      : 7.0.2600.0 (xpclient.010817-1148)

Driver                                       : mfc42.dll
Version                                      : 6.00.8665.0

Driver                                       : msvcp60.dll
Version                                      : 6.00.8972.0

Driver                                       : msvcp70.dll
Version                                      : 7.00.9466.0

Driver                                       : msvcr70.dll
Version                                      : 7.00.9466.0

Driver                                       : ole32.dll
Version                                      : 5.1.2600.136 (xpclnt_qfe.021108-2107)

Driver                                       : olepro32.dll
Version                                      : 5.0.5014

Driver                                       : oledlg.dll
Version                                      : 1.0 (XPClient.010817-1148)

Driver                                       : advapi32.dll
Version                                      : 5.1.2600.0 (XPClient.010817-1148)

Driver                                       : comctl32.dll
Version                                      : 5.82 (xpclient.010817-1148)

Driver                                       : setupapi.dll
Version                                      : 5.1.2600.0 (xpclient.010817-1148)

Lower Filters
-------------
Driver                                       : PxHelp20
Description                                  : Px Engine Device Driver for Windows 2000/XP
Version                                      : 2.03.28a
Company                                      : Sonic Solutions

Upper Filters
-------------
Video Codecs
------------
Cinepak Codec by Radius                      : 1.10.0.6
Intel 4|2|0 Video V2.50                      : 4.4.3400
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel Indeo® Video 4.5                       : 4.51.16.03
Intel IYUV codec                             : 5.1.2600.0 (XPClient.010817-1148)
Microsoft RLE                                : 5.1.2600.0 (xpclient.010817-1148)
Microsoft Video 1                            : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV                                : 5.3.0000000.900 built by: DIRECTX
Microsoft YUV                                : 5.3.0000000.900 built by: DIRECTX
Toshiba YUV Codec                            : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV                                : 5.3.0000000.900 built by: DIRECTX
Microsoft H.263 Video Codec                  : 4.4.3400
Microsoft H.261 Video Codec                  : 4.4.3400
Indeo® video 5.10                            : R.5.10.15.2.55
APvc [Definitive V1]                         : n/a
DivX Codec 4.12                              : 4, 0
VP31® Compressor                             : 3, 2, 5, 0
XviD MPEG-4 Codec                            : n/a
DivX® 5.2.1 Codec                            : 5.2.1.1338

Audio Codecs
------------
Microsoft IMA ADPCM CODEC                    : 4.00.0.0
Microsoft ADPCM CODEC                        : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC  : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC               : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC      : 1.00.0.0
Microsoft G.723.1 CODEC                      : 1.02.0.1
Sipro Lab Telecom ACELP.net audio codec      : 3.02.0.0
Indeo® audio software                        : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Microsoft PCM Converter                      : 5.00.0.0


ASPI Information
----------------
System ASPI                                  : ASPI is not installed

Nero ASPI                                    :  ASPI is installed and working properly

WNASPI32.DLL                                 :  2.0.1.56 163910 bytes April 02, 2003



#5

Make sure both IDE channels are enabled in BIOS (Chip configuration).

Use a 80 conductor IDE cable.

Try out if windoze recognizes other optical drives at all. (Hope you have one laying around. :wink: )


#6

I made sure both IDE channels are enabled and just for insurance I tested another drive, just a plain CD-ROM drive, on the secondary IDE channel and it works fine. I’m almost positive I am using an 80 conductor IDE cable. Is there anyway to make sure I am?


#7

Try to connect your BenQ as master and your CD-ROM as slave on secondary IDE channel. Make sure you get the jumpers on drives right.
Check your configuration with InfoTool.

Edit. Also check out VIA’s examples on IDE connections regarding CD/DVD drives.

Example of 40 and 80 conductor cables. (Pictures at bottom of page.)


#8

Well it was in fact something as simple as the IDE cable. It must’ve not been working 100% because I replaced and it Viola! it worked flawlessly. Thanks for your help in diagnosing the problem, I appreciate it!