I agree. Netflix got ahead, but then started lying to its customers about where the titles where coming from and where they were available from. I would deliberately order low-priority titles just to prove the 'throttling,' since the complaints were normally dealing mostly with higher-demand new releases. I would be allowed about 2 months of 'unlimited' rentals, then I would start getting 'throttled back' to 12-15--all on titles I knew that were readily available in my local area (at competing Blockbusters no less).
Notice how Netflix has really been spending a lot on advertising in the last 6 months? This is the same thing Ford and Firestone did after the faulty tire design by Firestone and all the crashes from blowouts or 'faulty tire design' on Fords. They spent incredible amounts of money on airtime with both companies for easily 1 year or so nonstop. I know it didn't help Ford, and as for Firestone, I don't have any information on if Firestone lost serious revenues. However, it seems the pattern of the day that once a successful business gets lazy, then starts trying to put the screws to the customer in some way that that's when once they are in serious trouble that they start a major advertising campaign--like Netflix. Only problem is that if Netflix were to bite the dust (because it refused to make good changes and refused to become transparent on title availability), then with the way 'business practices' are today, that would leave BB as the king of the hill, then I suspect BB would stop competing like it is now against Netflix, since it would then have no competition. I'd rather see Netflix make the requisite changes and drop the throttling (basically lying), because only by having a serious competitor will both Netflix and BB find ways to stay competitive.