Nero tech support sucks

vbimport

#1

I sent them an email about the longer coding times of the later versions of NVE over 3.1.0.11.

They sent back a generic response that makes me 100% certai that they did not read my initial 'mail.

I will not have later versions on my system (all three of my PCs were affected) and they want logs which means that I will have to install the slower versions and do their testing for them.

Don’t think they’ll be getting any more money out of me.


#2

are you certain that your peers are experiencing the same anomalies ?


#3

How long are you talking? is it a system critical error?

With the Hundreds of emails they’d receive, you’d do the same.


#4

Another voice joins the chorus.
After my frustrating experiences “upgrading” from NERO OEM to Ultra I’ve given up. I learned a $50 lesson, however.
I can live without NERO quite nicely.


#5

What takes 1:25 with 3.1.0.11 takes 2:45 with 3.1.0.14/16, according to NVE itself.

As regards the replies, if they read them, and tailored the response to suit, they’d save time…it’s called efficiency.


#6

You tell 'em DrTeeth! It’s high time we starting sticking pins in NERO’s bloated software and shrinking support.


#7

once i sent them an e-mail about serious problem with incd when the program crashed and the dvd went blank. after some trying i decided not to use this version of incd because i really didn’t want to have my backups all lost and i wrote them about it.they didn’t bother to answer…nero tech support really sucks.