I own Nero V6, full version. I received an e-mail from them pumping the advantages of V7, and containing a prominent link stating “Update now for Free”. After downloading over 100 MB, allowing it to uninstall V6, having it hang my machine on a re-boot, etc, it came up saying that it was in demo mode, and refused to honor my V6 password.
Re-examining the e-mail, I found that the prior paragraph read as follows:
Enjoying your copy of Nero 7 Ultra Edition? Well, youâ€™ll enjoy it even more with the latest Update available now online. One of the most exciting new features includes encoding and playback of your videos on your Apple iPod in Nero Digitalâ„¢ quality. Nero Recode saves your videos directly to the Apple iPod in the appropriate format
Note that it says that if you have V7, you’ll like the upgrade. It does NOT say that the that the upgrade is free ONLY if you own V7.
I queried Nero about this over 24 hours ago, and have gotten no response.
Has anyone else had a similar experience? Is there any way to get action from Nero on an issue like this? Who would I contact (I couldn’t find any phone numbers on their site)?