i have been here before under a different log-in ~ have been using Nero6 for several years no worries (full retail version): suddenly i get a message that the mp3Pro software component has expired? amazing, because i have a full edition - not a demo: still, i’m caught in the middle of transferring some of my own music from mp4 to mp3 format, at 2am in the morning - and the message is telling me to go to nero.com and buy the “full version” of mp3Pro …
i do this - the web site takes my order, my personal details and payment. then nothing happens. i check my inbox and discover an email from nero giving me a serial number for the full mp3PRO plug-in, and telling me to enter the serial number into a box on Nero StartSmart. i do this. the box will not accept the serial number. i email nero several times and receive a steady stream of automated robot email replies in response :a
this was several days ago - nero have taken my money and delivered me nothing, apart from several days misery trying to input an apparently defective serial number into StartSmart. i have gone over the instructions in the receipt email again and again, entering the number, restarting my pc, again and again, and as soon as i try to use the mp3PRO converter, i am told it is expired and will i buy the full version (again)?