Nero Headaches

vbimport

#1

Hello everyone
I have contacted Nero through their support but who knows how long until I get a reply.

I bought a CD/dvd combo burner and it came with Nero6 OEM suite. Upon installing the software on my system (Winxp pro and sp1) I tried to start to burn a CD by selecting “Data CD” in the smart start window.
Nero immediately shutdown and restarted windows with no error message or anything. This happens everytime I try to use Nero.
I then downloaded the available updates from nero’s website and this did not solve the problem. Next I went ahead and purchased the Nero 6 Ultra edition upgrade from their website, and again this did not fix the problem of Nero shutting down windows.
Since it was about time for my yearly computer wipe and reinstall of windows I decided to go ahead and do that and see if Nero would then work.
I wiped the entire system, intalled WinXP Pro with SP2 followed by my graphics drivers and sound card drivers. Next i intalled Nero from the OEM disk and used the upgrade serial# I revieved from Nero when I purchased the upgrade to Nero6 ultra edition. AGAIN Nero just shuts down windows and reboots the OS ???
anyone have any advice for this?
I am pasting in the info from the Nero info tool if that can help anyone who might be willing to see if there is a major problem.

Nero InfoTool 2.27

Drive Information

Drive : SONY DVD RW DW-U10A
Type : DVD±R/RW Recorder
Firmware Version : 1.1d
Buffer Size : 8 MB
Date : ?
Serial Number : AE44764A
Vendor Specific : Feb07 ,2003
Drive Letter : G:
Location : 0:0
Mechanism : Tray
Read Speed : 4.0 , 2.0 X
Write Speed : 2.4 , 2.0 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : No
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 96, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (G:)

Type : DVD+R
Capacity : 445:30.50 (400 MB)
Tracks : 1
Sessions : 1

File System : ISO9660, Joliet
Title : Downloads_8
Date : 6 October 2004
Publisher : n/a
Application : Nero Burning ROM

Drive Information

Drive : PLEXTOR CD-R PX-W5224A
Type : CD-RW Recorder
Firmware Version : 1.00
Buffer Size : 2 MB
Date : 05-16-03
Serial Number : 037573
Vendor Specific : 05/16/03 11:00
Drive Letter : H:
Location : 0:1
Mechanism : Tray
Read Speed : 40 , 32 , 24 , 8 , 4 X
Write Speed : 8 , 4 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : No
Read DVD-RAM : No
Read DVD-R : No
Read DVD-RW : No
Read DVD+R : No
Read DVD+RW : No
Read DVD+R DL : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD+R : No
Write DVD+RW : No
Write DVD+R DL : No
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : Yes
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Disc Information (H:)

Type : Blank CD-R
CD-R(W) Info : CMC Magnetics, CD-R, 21:10.00

Interface Information

Adapter 1

Description : Primary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: SONY DVD RW DW-U10A
Type : CD-Rom Drive
DMA : On
Autorun : On
Description : Slave: PLEXTOR CD-R PX-W5224A
Type : CD-Rom Drive
DMA : On
Autorun : On

Adapter 2

Description : Secondary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 3

Description : Primary IDE Channel

Driver
Description : system32\drivers\iaStor.sys
Company : Intel Corporation
Version : 3.0.0.2344, 03/04/2003
Description : Intel Application Accelerator driver

Attached Devices
Description : Master: Raid 0 Volume
Type : Disk Drive
DMA : On

Adapter 4

Description : Standard Universal PCI to USB Host Controller

Driver
Description : System32\DRIVERS\usbuhci.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : UHCI USB Miniport Driver

Attached Devices
Description : IOMEGA ZIP 100 USB Device
Type : Disk Drive

Software Information

Operating System : Windows XP Professional (5.01.2600 Service Pack 2)
DirectX : DirectX 9.0c

Description : Nero Burning ROM
Version : 6, 6, 0, 6
Company : Ahead Software AG
Version Check : Ok

Description : Nero StartSmart
Version : 2, 0, 0, 9
Company : Ahead Software AG

Description : NeroVision
Version : 3,0,1,18
Company : Ahead Software AG

Description : Nero ShowTime
Version : 2, 0, 0, 18
Company : Ahead software AG

Description : Nero Recode 2
Version : 2, 2, 6, 4a
Company : Ahead Software AG

Description : Cover Designer
Version : 2, 3, 0, 26
Company : Nero AG

Description : Nero BackItUp Application
Version : 1, 2, 0, 37
Company : Ahead Software AG

Hardware Information

CPU : Intel Pentium 4 Processor 3150 MHz
Bus Speed : 225 MHz
Motherboard : MICRO-STAR MS-6758
System : MICRO-STAR MS-6758
BIOS : AMI V1.8
Memory : 1024 MB
Sound : SB Audigy Audio [B800]
Video : RADEON 9800 PRO

Driver Information

Driver : Abiosdsk
Description : n/a
Version : n/a
Company : n/a

Driver : abp480n5
Description : n/a
Version : n/a
Company : n/a

Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ACPIEC
Description : ACPI Embedded Controller Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : adpu160m
Description : n/a
Version : n/a
Company : n/a

Driver : aec
Description : Microsoft Acoustic Echo Canceller
Version : 5.1.2601.2078
Company : Microsoft Corporation

Driver : Aha154x
Description : n/a
Version : n/a
Company : n/a

Driver : aic78u2
Description : n/a
Version : n/a
Company : n/a

Driver : aic78xx
Description : n/a
Version : n/a
Company : n/a

Driver : AliIde
Description : n/a
Version : n/a
Company : n/a

Driver : amsint
Description : n/a
Version : n/a
Company : n/a

Driver : Arp1394
Description : IP/1394 Arp Client
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : asc
Description : n/a
Version : n/a
Company : n/a

Driver : asc3350p
Description : n/a
Version : n/a
Company : n/a

Driver : asc3550
Description : n/a
Version : n/a
Company : n/a

Driver : AsyncMac
Description : MS Remote Access serial network driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Atdisk
Description : n/a
Version : n/a
Company : n/a

Driver : ati2mtag
Description : ATI Radeon WindowsNT Miniport Driver
Version : 6.14.10.6490
Company : ATI Technologies Inc.

Driver : Atmarpc
Description : IP/ATM Arp Client
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : BthEnum
Description : Bluetooth Bus Extender
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : BthPan
Description : Bluetooth Personal Area Networking
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : BTHPORT
Description : Bluetooth Bus Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : BTHUSB
Description : Bluetooth Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : cbidf2k
Description : CardBus/PCMCIA IDE Miniport Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : cd20xrnt
Description : n/a
Version : n/a
Company : n/a

Driver : Cdaudio
Description : CD-ROM Audio Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Changer
Description : n/a
Version : n/a
Company : n/a

Driver : CmdIde
Description : n/a
Version : n/a
Company : n/a

Driver : Cpqarray
Description : n/a
Version : n/a
Company : n/a

Driver : ctac32k
Description : Creative AC3 SW Decoder Device Driver (WDM)
Version : 5.12.01.0381-1.80.0010
Company : Creative Technology Ltd

Driver : ctaud2k
Description : Creative WDM Audio Device Driver
Version : 5.12.01.0383-1.80.0030
Company : Creative Technology Ltd

Driver : ctdvda2k
Description : Creative DVD-Audio Device Driver (WDM)
Version : 5.13.01.0351-1.56.0010
Company : Creative Technology Ltd

Driver : ctgame
Description : Creative Game Port Enumerator
Version : 5.12.02.100
Company : Creative Technology Ltd.

Driver : ctprxy2k
Description : Creative Proxy Device Driver (WDM)
Version : 5.12.01.0381-1.80.0010
Company : Creative Technology Ltd

Driver : ctsfm2k
Description : SoundFont® Manager (WDM)
Version : 5.12.01.0381-1.80.0010
Company : Creative Technology Ltd

Driver : dac960nt
Description : n/a
Version : n/a
Company : n/a

Driver : Disk
Description : PnP Disk Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : dmboot
Description : NT Disk Manager Startup Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software.

Driver : DMusic
Description : Microsoft Kernel DLS Synthesizer
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : dpti2o
Description : n/a
Version : n/a
Company : n/a

Driver : drmkaud
Description : Microsoft Kernel DRM Audio Descrambler Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : E1000
Description : n/a
Version : n/a
Company : n/a

Driver : emupia
Description : n/a
Version : n/a
Company : n/a

Driver : Fastfat
Description : Fast FAT File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Fdc
Description : Floppy Disk Controller Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Flpydisk
Description : Floppy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : FltMgr
Description : Microsoft Filesystem Filter Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : GMSIPCI
Description : n/a
Version : n/a
Company : n/a

Driver : Gpc
Description : n/a
Version : n/a
Company : n/a

Driver : ha10kx2k
Description : Creative EMU10KX HAL (WDM)
Version : 5.12.01.0382-1.80.0020
Company : Creative Technology Ltd

Driver : hap16v2k
Description : Creative EMU10KX-P16v HAL (WDM)
Version : 5.12.01.0383-1.80.0030
Company : Creative Technology Ltd

Driver : HidBth
Description : Bluetooth Miniport Driver for HID Devices
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : hidusb
Description : USB Miniport Driver for Input Devices
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : hpn
Description : n/a
Version : n/a
Company : n/a

Driver : hpt3xx
Description : n/a
Version : n/a
Company : n/a

Driver : HTTP
Description : HTTP Protocol Stack
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : i2omgmt
Description : n/a
Version : n/a
Company : n/a

Driver : i2omp
Description : n/a
Version : n/a
Company : n/a

Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : iaStor
Description : Intel Application Accelerator driver
Version : 3.0.0.2344, 03/04/2003
Company : Intel Corporation

Driver : Imapi
Description : IMAPI Kernel Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ini910u
Description : n/a
Version : n/a
Company : n/a

Driver : IntelIde
Description : n/a
Version : n/a
Company : n/a

Driver : intelppm
Description : Processor Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ip6fw
Description : IPv6 Windows Firewall Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IpFilterDriver
Description : n/a
Version : n/a
Company : n/a

Driver : IpInIp
Description : IP in IP Encapsulation Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IRENUM
Description : Infra-Red Bus Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : kmixer
Description : Kernel Mode Audio Mixer
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : lbrtfdc
Description : n/a
Version : n/a
Company : n/a

Driver : Modem
Description : Modem Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : mouhid
Description : HID Mouse Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : mraid35x
Description : n/a
Version : n/a
Company : n/a

Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MSKSSRV
Description : MS KS Server
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MSPCLOCK
Description : MS Proxy Clock
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MSPQM
Description : MS Proxy Quality Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : mssmbios
Description : System Management BIOS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NAVENG
Description : n/a
Version : n/a
Company : n/a

Driver : NAVEX15
Description : n/a
Version : n/a
Company : n/a

Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NIC1394
Description : IEEE1394 Ndis Miniport and Call Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NTACCESS
Description : n/a
Version : n/a
Company : n/a

Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NwlnkFlt
Description : NWLINK2 Traffic Filter Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NwlnkFwd
Description : NWLINK2 Forwarder Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : ohci1394
Description : 1394 OpenHCI Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ossrv
Description : n/a
Version : n/a
Company : n/a

Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : PCIDump
Description : n/a
Version : n/a
Company : n/a

Driver : PCIIde
Description : Generic PCI IDE Bus Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Pcmcia
Description : PCMCIA Bus Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : PDCOMP
Description : n/a
Version : n/a
Company : n/a

Driver : PDFRAME
Description : n/a
Version : n/a
Company : n/a

Driver : PDRELI
Description : n/a
Version : n/a
Company : n/a

Driver : PDRFRAME
Description : n/a
Version : n/a
Company : n/a

Driver : perc2
Description : n/a
Version : n/a
Company : n/a

Driver : perc2hib
Description : n/a
Version : n/a
Company : n/a

Driver : PfModNT
Description : PCI/ISA Device Info. Service
Version : 3.0.0.3
Company : Creative Technology Ltd.

Driver : Point32
Description : Point32.sys
Version : 5.20.413.0
Company : Microsoft Corporation

Driver : PptpMiniport
Description : n/a
Version : n/a
Company : n/a

Driver : Processor
Description : n/a
Version : n/a
Company : n/a

Driver : PSched
Description : MS QoS Packet Scheduler
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10 (XPClient.010817-1148)
Company : Parallel Technologies, Inc.

Driver : ql1080
Description : n/a
Version : n/a
Company : n/a

Driver : Ql10wnt
Description : n/a
Version : n/a
Company : n/a

Driver : ql12160
Description : n/a
Version : n/a
Company : n/a

Driver : ql1240
Description : n/a
Version : n/a
Company : n/a

Driver : ql1280
Description : n/a
Version : n/a
Company : n/a

Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : RasPppoe
Description : RAS PPPoE mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Raspti
Description : PTI DirectParallel® mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : RDPCDD
Description : RDP Miniport
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : rdpdr
Description : Microsoft RDP Device redirector
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : RDPWD
Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : redbook
Description : Redbook Audio Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : RFCOMM
Description : Bluetooth RFCOMM Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : SAVRT
Description : n/a
Version : n/a
Company : n/a

Driver : SAVRTPEL
Description : n/a
Version : n/a
Company : n/a

Driver : Secdrv
Description : n/a
Version : n/a
Company : n/a

Driver : serenum
Description : Serial Port Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Serial
Description : Serial Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : SetupNTGLM7X
Description : n/a
Version : n/a
Company : n/a

Driver : Sfloppy
Description : SCSI Floppy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Simbad
Description : n/a
Version : n/a
Company : n/a

Driver : Sparrow
Description : n/a
Version : n/a
Company : n/a

Driver : splitter
Description : Microsoft Kernel Audio Splitter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Srv
Description : Server driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : swmidi
Description : Microsoft GS Wavetable Synthesizer
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : symc810
Description : n/a
Version : n/a
Company : n/a

Driver : symc8xx
Description : n/a
Version : n/a
Company : n/a

Driver : SYMDNS
Description : DNS Filter Driver
Version : 5.4.3.11
Company : Symantec Corporation

Driver : SymEvent
Description : Symantec Event Library
Version : 11.4.0.6
Company : Symantec Corporation

Driver : SYMFW
Description : Firewall Filter Driver
Version : 5.4.3.11
Company : Symantec Corporation

Driver : SYMIDS
Description : IDS Filter Driver
Version : 5.4.3.11
Company : Symantec Corporation

Driver : SYMIDSCO
Description : IDS Core Driver
Version : 5.3.2.67
Company : Symantec Corporation

Driver : symlcbrd
Description : n/a
Version : n/a
Company : n/a

Driver : SYMNDIS
Description : NDIS Filter Driver
Version : 5.4.3.11
Company : Symantec Corporation

Driver : SYMREDRV
Description : Redirector Filter Driver
Version : 5.4.3.11
Company : Symantec Corporation

Driver : SYMTDI
Description : Network Dispatch Driver
Version : 5.4.3.11
Company : Symantec Corporation

Driver : sym_hi
Description : n/a
Version : n/a
Company : n/a

Driver : sym_u3
Description : n/a
Version : n/a
Company : n/a

Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TDPIPE
Description : Named Pipe Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TDTCP
Description : TCP Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TosIde
Description : n/a
Version : n/a
Company : n/a

Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ultra
Description : n/a
Version : n/a
Company : n/a

Driver : Update
Description : Update Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbehci
Description : EHCI eUSB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbprint
Description : USB Printer driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbstor
Description : USB Mass Storage Class Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbuhci
Description : UHCI USB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : VgaSave
Description : n/a
Version : n/a
Company : n/a

Driver : ViaIde
Description : n/a
Version : n/a
Company : n/a

Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : WDICA
Description : n/a
Version : n/a
Company : n/a

Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : msvcrt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : msvcirt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : mfc42.dll
Version : 6.02.4131.0

Driver : msvcp60.dll
Version : 6.02.3104.0

Driver : msvcp70.dll
Version : 7.00.9466.0

Driver : msvcr70.dll
Version : 7.00.9466.0

Driver : ole32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : olepro32.dll
Version : 5.1.2600.2180

Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)

Driver : advapi32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : comctl32.dll
Version : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver : setupapi.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Lower Filters

Upper Filters

Video Codecs

Cinepak Codec by Radius : 1.10.0.11
Intel 4|2|0 Video V2.50 : 5.1.2600.2180
Intel Indeo® Video R3.2
Intel Indeo® Video R3.2
Intel Indeo® Video 4.5 : 4.51.16.03
Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec : 5.1.2600.2180
Microsoft H.261 Video Codec : 5.1.2600.2180
Indeo® video 5.10 : R.5.10.15.2.55

Audio Codecs

Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech™ Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Indeo® audio software : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Microsoft PCM Converter : 5.00.0.0

ASPI Information

System ASPI : ASPI is not installed

Nero ASPI : ASPI is installed and working properly

WNASPI32.DLL : 2.0.1.74 164112 bytes January 24, 2005

Installed OS Patches

(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes
(Q812415) Problems with Multiple ATA devices : Yes
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes
(Q311542) Devices May not power up properly when resuming from standby : Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : Yes
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No
(Q815834) ‘Code 28’ Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : Yes
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : Yes

<<<<<End>>>>>

Thank you in advance for any help you can offer

einsteins


#2

Hello

Have you tried updating your IAA RAID drivers? This was a know issue. Update your RAID driver to 4.5 (or Later). Hopefully this will help you resolve your issue.
Link: http://www.intel.com/support/chipsets/imst/

Best

Darrick
Tech Support
Nero, Inc.


#3

Woot!!
You rock…it works perfectly now…thank you so much!
I have been dealing with this issue for a long time…


#4

I no your cd/dvd is new but go to the manufacturer website and see if there is a new firmware upgrade. I find 90% of the time the hardware in install even right out the package has new software and firmware at the manufacturers website. Let me know if this works. Andy