Nero and ATI

vbimport

#1

I can capture audio and video using
“ArcSoft ShowBiz DVD” and
“Ulead VideoStudio 6” including
“ATI Multimedia Center”

BUT NOT NeroVideo Express 2 (no audio).

What is the fix please. TIA

NERO PRODUCTS INSTALLED

                 Nero 6 - 6.0.0.15
              NeroMIX - 1.4.0.4

NeroVision Express - 2 2.0.1.2
Nero Media Player - 1.4.05

SYSTEM INFORMATION
Item - Value
OS Name - Microsoft Windows 2000 Professional
Version - 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer - Microsoft Corporation
System Manufacturer - Compaq
System Model - DSDT
System Type - X86-based PC
Processor - x86 Family 15 Model 0 Stepping 10
GenuineIntel ~1794 Mhz
BIOS Version - 686Y2 v3.04
Locale - United States
Time Zone - Pacific Daylight Time
Total Physical Memory - 785,840 KB
Available Physical Memory - 578,692 KB

GRAPHICS CARD - ATI ALL-IN-WONDER RADEONT 7500
ATI driver ’ wxp-w2k-catalyst-7-93-030812a1-010735c-efg.exe ’

SOUND CARD - SoundMAX Integrated Digital Audio

#2

Having the same problem. All other video capture programs work fine with ATI 9700 card… but Nerovision2 captures no sound. Anyone have any ideas about this? I’ve tried contacting Ahead support… forgetit.

Other capture programs which work fine are ATI, Sonic MyDVD and Pinnacle Studio 8.


#3

Fred

We seem to be the only two on this board having this problem, however I finally had a reply from Nero support which suggests its a common problem. Reply reads as follows:


Dear customer,

Other users are experiencing the same problem with no audio. I strongly reocommend you upgrade to the latest version of NeroVision Express…hoping this will address this problem. If not, you may have to wait till the next release comes out. We get a new release every last day of each month which you are entitled to for free.

Regards,

Al


I’ve upgraded to the latest version of Nerovision ( 2019 ) with no resolution of the sound capture problem. I have grave doubts about their end-of month-release.

Is there an issue with ATI cards?

I lament spending the 100 bucks on Nero… but there’s no way I’m going to ditch the ATI card at 400 bucks.

Let me know if you’ve made any progress. I’d be happy to recommend a couple of other programs which work splendidly with ATI.


#4

I’ve upgraded to the latest version of Nerovision ( 2019 ) with no resolution of the sound capture problem. I have grave doubts about their end-of month-release.

I’ve had simular problems — No sound — using Nerovision ( 2019 ) also the Encode feature I downloaded is on my HD, but does not load in Nero 6.0 program. :confused:

Later,

HR


#5

From the number of people who’ve had success with Nerovision - with cards OTHER than ATI, and those of us with ATI cards who have problems, the issue seems to be stemming from some incompatibility between Nero’s software and the ATI card.

I could start pestering ATI support, but I don’t feel it’s their responsibility. It’s up to Ahead Nero to figure out the issues with this version of Nerovision.

I strongly recommend you write to Nero Support stating your problem, and that you too have an ATI card and ask them to address the issues in their next release.

For the record, here’s the hardware I use:

PC CLONE (my build)
Gigabyte board i875P with Realtek AC97 sound on board
Pentium 4 @ 2.4 Mh.
WD IDE Hard drive - 80 Gb @ 7200 rpm
WD Serial ATA Hard drive - 35 Gb @ 10,000 + rpm
SONY DVD ±RW burner - DRU510A
Yamaha 2100E CD burner
ATI 9700 Pro
512 Mb RAM

All ASPI installations check out as up to date and installed.

And by the way, I’ve discounted incompatibility with the onboard sound, by trying Nerovision on my second computer - also with an ATI PCI All In Wonder - with a Santa Cruz sound card. Still no sound capture.

I remain ???


#6

Yep, you’re not alone. I’m trying to capture with a Radeon AIW 8500DV, using the nForce2 audio input & Nero Express 2.0.1.9 - no sound at all.

Guess we’ll have to wait and see if they can fix it for the next release. :frowning:

Take it easy,

SubWolf.


#7

Here’s some info from “dshlog.txt”, located in the NeroVision directory. I’ve highlighted a line repeated several times that might be meaningful…


GCHW [21:14:07]: (BEGIN) Gathering information about installed capture hardware

GCHW [21:14:07]: Category GUID: {65E8773D-8F56-11D0-A3B9-00A0C9223196}

GCHW [21:14:07]: Device 0:
GCHW [21:14:07]: Hardware ID00: DISPLAY\NTativra29
GCHW [21:14:07]: Compatible ID00: DISPLAY\NTativra29
GCHW [21:14:07]: Device description: ATI WDM Rage Theater Audio
GCHW [21:14:07]: Service: ativraxx
GCHW [21:14:07]: Class: MEDIA
GCHW [21:14:07]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:07]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0021
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Phys. device name: \Device\VideoPdo3
GCHW [21:14:07]: Capabilities:
GCHW [21:14:07]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:07]: Legacy bus type: Internal
GCHW [21:14:07]: Enumerator: DISPLAY
GCHW [21:14:07]: Exclusive use NOT allowed
GCHW [21:14:07]: Address: 0x80000009
GCHW [21:14:07]: Driver information (0):
GCHW [21:14:07]: Description: ATI WDM Rage Theater Audio
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Provider: ATI Technologies Inc.
GCHW [21:14:07]: Driver date: 06-08-2003
GCHW [21:14:07]: Driver version: 6.14.10.6217
GCHW [21:14:07]: INF date: 07-08-2003
GCHW [21:14:07]: Section name: ativraxx.Device
GCHW [21:14:07]: INF file name: c:\windows\inf\oem12.inf
GCHW [21:14:07]: DrvDescription: ATI WDM Rage Theater Audio
GCHW [21:14:07]: Hardware ID: display
tativra29

GCHW [21:14:07]: Device 1:
GCHW [21:14:07]: Hardware ID00: DISPLAY\NTativrv29
GCHW [21:14:07]: Compatible ID00: DISPLAY\NTativrv29
GCHW [21:14:07]: Device description: ATI WDM Rage Theater Video
GCHW [21:14:07]: Service: atinrvxx
GCHW [21:14:07]: Class: MEDIA
GCHW [21:14:07]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:07]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0022
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Phys. device name: \Device\VideoPdo2
GCHW [21:14:07]: Capabilities:
GCHW [21:14:07]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:07]: Legacy bus type: Internal
GCHW [21:14:07]: Enumerator: DISPLAY
GCHW [21:14:07]: Exclusive use NOT allowed
GCHW [21:14:07]: Address: 0x80000008
GCHW [21:14:07]: Driver information (0):
GCHW [21:14:07]: Description: ATI WDM Rage Theater Video
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Provider: ATI Technologies Inc.
GCHW [21:14:07]: Driver date: 06-08-2003
GCHW [21:14:07]: Driver version: 6.14.10.6217
GCHW [21:14:07]: INF date: 07-08-2003
GCHW [21:14:07]: Section name: ativrvxx.Device
GCHW [21:14:07]: INF file name: c:\windows\inf\oem12.inf
GCHW [21:14:07]: DrvDescription: ATI WDM Rage Theater Video
GCHW [21:14:07]: Hardware ID: display
tativrv29

GCHW [21:14:07]: Device 2:
GCHW [21:14:07]: Hardware ID00: NFORCE_VAD
GCHW [21:14:07]: Device description: NVIDIA® nForce™ Audio
GCHW [21:14:07]: Service: nvnforce
GCHW [21:14:07]: Class: MEDIA
GCHW [21:14:07]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:07]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0015
GCHW [21:14:07]: Manufacturer: NVIDIA Corporation
GCHW [21:14:07]: Phys. device name: \Device\00000065
GCHW [21:14:07]: Capabilities:
GCHW [21:14:07]: CM_DEVCAP_EJECTSUPPORTED
GCHW [21:14:07]: CM_DEVCAP_REMOVABLE
GCHW [21:14:07]: CM_DEVCAP_SILENTINSTALL
GCHW [21:14:07]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:07]: Bus type GUID: {C8EBDFB0-B510-11D0-80E5-00A0C92542E3} (PCI)
GCHW [21:14:07]: Legacy bus type: PCIBus
GCHW [21:14:07]: Enumerator: NVAX
GCHW [21:14:07]: Exclusive use NOT allowed
GCHW [21:14:07]: Address: 0x60000
GCHW [21:14:07]: Driver information (0):
GCHW [21:14:07]: Description: NVIDIA® nForce™ Audio
GCHW [21:14:07]: Manufacturer: NVIDIA Corporation
GCHW [21:14:07]: Provider: NVIDIA Corporation
GCHW [21:14:07]: Driver date: 18-12-2002
GCHW [21:14:07]: Driver version: 5.10.2920.0
GCHW [21:14:07]: INF date: 18-12-2002
GCHW [21:14:07]: Section name: nvnforce
GCHW [21:14:07]: INF file name: c:\windows\inf\oem6.inf
GCHW [21:14:07]: DrvDescription: NVIDIA® nForce™ Audio
GCHW [21:14:07]: Hardware ID: nforce_vad

GCHW [21:14:07]: Category GUID: {A799A801-A46D-11D0-A18C-00A02401DCD4}

GCHW [21:14:07]: Device 0:
GCHW [21:14:07]: Hardware ID00: DISPLAY\NTativrv29
GCHW [21:14:07]: Compatible ID00: DISPLAY\NTativrv29
GCHW [21:14:07]: Device description: ATI WDM Rage Theater Video
GCHW [21:14:07]: Service: atinrvxx
GCHW [21:14:07]: Class: MEDIA
GCHW [21:14:07]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:07]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0022
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Phys. device name: \Device\VideoPdo2
GCHW [21:14:07]: Capabilities:
GCHW [21:14:07]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:07]: Legacy bus type: Internal
GCHW [21:14:07]: Enumerator: DISPLAY
GCHW [21:14:07]: Exclusive use NOT allowed
GCHW [21:14:07]: Address: 0x80000008
GCHW [21:14:07]: Driver information (0):
GCHW [21:14:07]: Description: ATI WDM Rage Theater Video
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Provider: ATI Technologies Inc.
GCHW [21:14:07]: Driver date: 06-08-2003
GCHW [21:14:07]: Driver version: 6.14.10.6217
GCHW [21:14:07]: INF date: 07-08-2003
GCHW [21:14:07]: Section name: ativrvxx.Device
GCHW [21:14:07]: INF file name: c:\windows\inf\oem12.inf
GCHW [21:14:07]: DrvDescription: ATI WDM Rage Theater Video
GCHW [21:14:07]: Hardware ID: display
tativrv29

GCHW [21:14:07]: Device 1:
GCHW [21:14:07]: Hardware ID00: DISPLAY\NTativxs29
GCHW [21:14:07]: Compatible ID00: DISPLAY\NTativxs29
GCHW [21:14:07]: Device description: ATI WDM TV Audio Crossbar
GCHW [21:14:07]: Service: ATIXSAudio
GCHW [21:14:07]: Class: MEDIA
GCHW [21:14:07]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:07]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0024
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Phys. device name: \Device\VideoPdo4
GCHW [21:14:07]: Capabilities:
GCHW [21:14:07]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:07]: Legacy bus type: Internal
GCHW [21:14:07]: Enumerator: DISPLAY
GCHW [21:14:07]: Exclusive use NOT allowed
GCHW [21:14:07]: Address: 0x80000005
GCHW [21:14:07]: Driver information (0):
GCHW [21:14:07]: Description: ATI WDM TV Audio Crossbar
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Provider: ATI Technologies Inc.
GCHW [21:14:07]: Driver date: 06-08-2003
GCHW [21:14:07]: Driver version: 6.14.10.6217
GCHW [21:14:07]: INF date: 07-08-2003
GCHW [21:14:07]: Section name: ATIXSAudio.Device
GCHW [21:14:07]: INF file name: c:\windows\inf\oem12.inf
GCHW [21:14:07]: DrvDescription: ATI WDM TV Audio Crossbar
GCHW [21:14:07]: Hardware ID: display
tativxs29

GCHW [21:14:07]: Category GUID: {A799A802-A46D-11D0-A18C-00A02401DCD4}

GCHW [21:14:07]: Device 0:
GCHW [21:14:07]: Hardware ID00: DISPLAY\NTativxs29
GCHW [21:14:07]: Compatible ID00: DISPLAY\NTativxs29
GCHW [21:14:07]: Device description: ATI WDM TV Audio Crossbar
GCHW [21:14:07]: Service: ATIXSAudio
GCHW [21:14:07]: Class: MEDIA
GCHW [21:14:07]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:07]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0024
GCHW [21:14:07]: Manufacturer: ATI
GCHW [21:14:07]: Phys. device name: \Device\VideoPdo4
GCHW [21:14:07]: Capabilities:
GCHW [21:14:07]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:07]: Legacy bus type: Internal
GCHW [21:14:07]: Enumerator: DISPLAY
GCHW [21:14:07]: Exclusive use NOT allowed
GCHW [21:14:07]: Address: 0x80000005
GCHW [21:14:08]: Driver information (0):
GCHW [21:14:08]: Description: ATI WDM TV Audio Crossbar
GCHW [21:14:08]: Manufacturer: ATI
GCHW [21:14:08]: Provider: ATI Technologies Inc.
GCHW [21:14:08]: Driver date: 06-08-2003
GCHW [21:14:08]: Driver version: 6.14.10.6217
GCHW [21:14:08]: INF date: 07-08-2003
GCHW [21:14:08]: Section name: ATIXSAudio.Device
GCHW [21:14:08]: INF file name: c:\windows\inf\oem12.inf
GCHW [21:14:08]: DrvDescription: ATI WDM TV Audio Crossbar
GCHW [21:14:08]: Hardware ID: display
tativxs29

GCHW [21:14:08]: Category GUID: {A799A800-A46D-11D0-A18C-00A02401DCD4}

GCHW [21:14:08]: Device 0:
GCHW [21:14:08]: Hardware ID00: DISPLAY\NTativtu29
GCHW [21:14:08]: Compatible ID00: DISPLAY\NTativtu29
GCHW [21:14:08]: Device description: ATI WDM TV Tuner
GCHW [21:14:08]: Service: ATITUNEP
GCHW [21:14:08]: Class: MEDIA
GCHW [21:14:08]: Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
GCHW [21:14:08]: Driver: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0023
GCHW [21:14:08]: Manufacturer: ATI
GCHW [21:14:08]: Phys. device name: \Device\VideoPdo1
GCHW [21:14:08]: Capabilities:
GCHW [21:14:08]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:14:08]: Legacy bus type: Internal
GCHW [21:14:08]: Enumerator: DISPLAY
GCHW [21:14:08]: Exclusive use NOT allowed
GCHW [21:14:08]: Address: 0x80000003
GCHW [21:14:08]: Driver information (0):
GCHW [21:14:08]: Description: ATI WDM TV Tuner
GCHW [21:14:08]: Manufacturer: ATI
GCHW [21:14:08]: Provider: ATI Technologies Inc.
GCHW [21:14:08]: Driver date: 06-08-2003
GCHW [21:14:08]: Driver version: 6.14.10.6217
GCHW [21:14:08]: INF date: 07-08-2003
GCHW [21:14:08]: Section name: ATITUNEP.Device
GCHW [21:14:08]: INF file name: c:\windows\inf\oem12.inf
GCHW [21:14:08]: DrvDescription: ATI WDM TV Tuner
GCHW [21:14:08]: Hardware ID: display
tativtu29
GCHW [21:14:08]: (END) Gathering information about installed capture hardware


Does anybody who does NOT have an ATI card, and successfully captures audio in NVE2, check their dshlog file to see if there are any major differences, including the line about exclusive use?

I may have a few things to try yet myself.

Thanks,

SubWolf.


#8

Hmm, maybe not so meaningful after all. This is NOT an audio device, but it displays the same message about exclusive access - it’s taken from a different computer with a USB grabber, which I’ve already powered down. :wink:


GCHW [21:57:04]: Device 4:
GCHW [21:57:04]: Hardware ID00: USB\Vid_0573&Pid_0400&Rev_0100
GCHW [21:57:04]: Hardware ID01: USB\Vid_0573&Pid_0400
GCHW [21:57:04]: Compatible ID00: USB\Class_00&SubClass_00&Prot_00
GCHW [21:57:04]: Compatible ID01: USB\Class_00&SubClass_00
GCHW [21:57:04]: Compatible ID02: USB\Class_00
GCHW [21:57:04]: Device description: USB Video Adapter
GCHW [21:57:04]: Service: NUVision
GCHW [21:57:04]: Class: Image
GCHW [21:57:04]: Class GUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
GCHW [21:57:04]: Driver: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001
GCHW [21:57:04]: Manufacturer: Georgia
GCHW [21:57:04]: Location info: USB Device
GCHW [21:57:04]: Phys. device name: \Device\USBPDO-4
GCHW [21:57:04]: Capabilities:
GCHW [21:57:04]: CM_DEVCAP_REMOVABLE
GCHW [21:57:04]: CM_DEVCAP_SURPRISEREMOVALOK
GCHW [21:57:04]: Bus type GUID: {9D7DEBBC-C85D-11D1-9EB4-006008C3A19A} (USB)
GCHW [21:57:04]: Legacy bus type: PNPBus
GCHW [21:57:04]: Enumerator: USB
GCHW [21:57:04]: Exclusive use NOT allowed
GCHW [21:57:04]: Address: 0x2
GCHW [21:57:04]: Driver information (0):
GCHW [21:57:04]: Description: USB Video Adapter
GCHW [21:57:04]: Manufacturer: Georgia
GCHW [21:57:04]: Provider: Georgia
GCHW [21:57:04]: Driver date: 01-01-1601
GCHW [21:57:04]: Driver version: 2.0.1.59
GCHW [21:57:04]: INF date: 31-12-2001
GCHW [21:57:04]: Section name: P0400.Install
GCHW [21:57:04]: INF file name: c:\windows\inf\oem88.inf
GCHW [21:57:04]: DrvDescription: USB Video Adapter
GCHW [21:57:04]: Hardware ID: usb\vid_0573&pid_0400


Still testing…

SubWolf.


#9

My dshlog looks very similar. Have you forwarded this to NERO support? I’ll send mine with a link to this forum, specifically to this subject.


#10

Haven’t sent mine yet, I’m afraid, had a horrendously busy day. Should be able to do it tonight.

Will keep you posted. Hope this info is useful to them.

Thanks,

SubWolf.


#11

I hope this is sorted. As you may know, there are 4 or 5 ahead guys who visit the forum, I just wish they wre more active. Sending an email to tech Spt is of course the best option until a solution is found. Without forums like this, email would probably double overnight with the same questions over and over …


#12

FutureProof

Encouraging to think the Nero guys look in. Hope these posts spur them into action prior to their end-of-month release.

It seems pretty clear from this forum that the issue is between Nerovision and ATI cards. I emailed support with the Nero infotool info which I’ll post here if anyone’s interested. It’s long, so I’ll hold off unless asked.

While Pinnacle and Sonic software do the job, Nerovision has a friendly interface and a few unique elements. I’d like it to be up and working.

How’s Canberra these days?


#13

Like everyone else on this forum I appear to be having the same problem with ATI and NeroVision.

Using ATI Radeon 7500 All In Wonder with all the latest drivers & ATi software.
Can capture with everything Adobe Premiere, MyDVD, VirtualDub etc., except NeroVision with the missing audio.

It seems the only way is, until Ahead write a fix, unplug the AIW audio and bring the audio in direct to the sound card, (mute the Wav playback first).

But I really just want to load NeroVision and go I don’t see why I should have to mess about plugging and unplugging cables.
Until Ahead take some action it’s a case of using less convient programmes.

I had a similar problem with ShowShifter which turned out to be a form of feedback, disabling wav playback solved the problem.


#14

The Naked PC - http://www.TheNakedPC.com
What You Need to Know about All Things PC
Publisher: Lee Hudspeth
Editor in Chief: Dan Butler
Contributing Editor: Al Gordon
This issue is for Tuesday, October 14, 2003 - Vol. 6 No. 18


Table of Contents


** 02. Burning with Ambition (by Al Gordon)

If anything, the problem with Nero 6 is that Ahead was perhaps a
little too ambitious and seem to have released the initial
version of the software a little sooner than they should have.
After installing the released CD version, I had a lengthy list of
bugs needing a fix. Nothing earth shattering, but still annoying.
Subsequent patches and updates fixed almost all the problems.
There is still one outstanding issue – Nero Video Express is not
working properly with my ATI All-in-Wonder card
, but that is
pretty specific to my system.
hehe, not just him!


#15

I had an email response from Nero support promising a November update to the October release of Nerovision . Anyone find any sign of it out there???

Rapidly losing interest in Nerovision.


#16

I emailed Ahead with this problem the first week Nero 6 was released. They reported that this was a common problem and had just ordered a bunch of ATI and non-ATI cards to test. They promised a fix in the following update.

How long ago was Nero 6 released? :a

Looks like they have no clue IMHO. I have a Radeon 9500 pro in one machine and a 9600 pro in another. Both have TV Wonder VE’s. Both have the same problems that you all have mentioned in this thread. BTW, I went back to Nero 5.5 weeks ago on both machines. I’ll switch back to v6 when Ahead finally makes it a “quality” product.


#17

Nero finally posted the Nerovision update… installed… same old problem: No audio capture.

Giving up.


#18

The ATI Multimedia Center captures perfectly. . . unless I try to use Nerovision 2. Then, suddenly, neither app. works properly until I reboot. So I’ll just hold off on Nero 6 completely for about a year. That should give Ahead enough time to work out the bugs and make it as stable as Nero 5.5 is today. :wink:


#19

Likewise, loaded the latest update and problem still exists.

Have the same problem now have to re-boot to get mmc TV player to load.

One can hope but not for too long


#20

Uninstall Nerovision, then uninstall mmc… clean out your registry, and reinstall mmc ( the latest version) and overwrite any files the installation might find. That’s the only way to deal with the godawful problems caused by nerovision.

I still use Nero to burn CDs and data disks, but they really got it wrong with Nerovision.

Try Sonic MyDvd or Pinnacle.