Hi i dont no if this is the right placew to post this question, if not please warn me wen you move it so i can find it back.
I am having a really bad time with my Nero software, its breaking my computer. And this is a long story.
Ill try to explain. First i have the legal version of Nero 8, before that i started with Nero trial.
So last year or rhe year before it all started, i have a dvd burner on my computer, it always worked. But i dont no wat software burner i had before nero, it must of come with the puter.
Anyway having heard of all the hype around older versions of Nero ( how easy to use and great it was) i decieded to try the trail version.
Please at this time i wasnt to great using the computer. I didnt do much with my nero but i had all kinds of plans to do this or that.
So anyway also because of the hype, i after a while decided to buy Nero 8. Which i did as a download. Nowhere was i told to first remove the trail version, as i understood it then it was a kinda update that just put the bought version over the trail version. Like i said i didnt understand to good how it all worked. Which i suppose in the end is the people nero are making there big bucks from.
Anyway so i played off films in nero and did some DVD burning. In my add and remove i had both versions, so i started to try to remove nero trail but it would not allow me to do it. I asked on the nero forum about how to use nero ands i got some replies about how bad nero had become and how un easy it was to use.
Anyway time went by. Then i decided to try and edite one of my vacation films. I did it in nero vision. I spent hours suffering , reading how to do it and so on, nero vision was so unclear how to use it, that it just never worked. All i wanted was to remove the audio file of the film and put on a new audio file.
So i tried updating my nero. I kept getting reports back from the update that because i already had one version i couldnt update the other. i got this report on trying to update with both versions. So i tried to remove nero trail, i was not able to remove it because i already had another version of nero on my puter.
By now i was getting very angry!.
Then i also truied to burn a DVD, and found that my nero express only went up to 700 mb. it had always in the past gone up to around 5 gigs. So somewere while i couldnt update my nero it was changing itself.
And i wasnt seeing this happen or being asked if i want this!
Then cos i couldnt update or use the video editor i decided id had enough of nero. I started to delete it, first off my add and remove, it would go, because again i got the message you have a diffrent version on your puter please remove that first. I got this message with both versions once agaain.
I had no were at this time heard of the clean or uninstall program. which should just be easy to find in the program list and not that u have to go to the nero website.
so i stared shreddin all my nero files in malware bijts and spybots file shredder. It took all day, i also stopped all internet activity in my firewall with nero.
the next day all the Nero files were back onto my computer. So now i start to realise that Nero has the behavior of a virus or unwanted program. I mean this behavuior is nearly as bad as the Vundo virus, that explodes and plants unwanted files all over your computer.
Then i go onto the nero site, i try looking for a solution, but its not easy to find out how to remove it.
By now ive decided i never want anything to do withg nero again. in the end i read on this forum about the clean it tool, so i download it and it takes again hours and i remove nero.
The next day i run the tool again, and yeah there it is again, nero is bac on my computer in C/ i run the tool again. i rip any files i can find over with file shredder, and yes another 12 hours has gone by wasted on getting rid of nero.
Finally its nearlly all gone, i think i ended up doing it in safe mode im not sure anymore.
Then a month later i want to reinstall some of my windows elements, so i pop the cd into the cd drive and it wont work, the cd drive cant read or write anything its totally useless.
now i contact a guy KEV on the nero support list. He emails me bac and gets in contact with nero, he was really good he mailed bac regully asking if nero had contacted me, but of course they hadnt, weeks went by. i emailed Kev again , he promised to get onto it.
then i go onto the nero website once again. I send a email to thenm through support. No reaction. nothing.
then i find there telefoon number on there website and i try it, it dosent work!. i contact Kev once again.
And yeah or i get a mail bac from Nero. But what i want now is never to have anything to do with nero again. But they tell me how to reinstall. First by once again running the clean up tool then reinstalling nero 8. So because im desperate to use my DVD player i did wat they said.
I reinstalled yesterday morning, after my computer starts to crash every hour or so. And i notice all my movie files have become default nero files, i dont want this i now have the VLC player which im very pleased with. I had the option in my drop down list to play my files with diffrent players and to play or add them to the vlc player. these options have gone. I have to go to play with then look for the VLc player now. all because nero has put itself into the default player.
anyway i got then a window coming up saying update nero, i clicked no, it redirected to threre website, Were i have to registarate, i click no once again, and my computer crashed. Wen i get bac into my computer all my files everything has become unplayable files. There all brioken. and i mean like 300 movie files, hundreds and hundreds of photos have become a file type called " file" that as far as i no doesent exsist. I cant view themn anymore, i bought all my music on itunes and i havet looked at those files yet , but wii do so quick as i finished this letter.
Im sure i can get my files bac to how theyt were by or regisrating by nero or once again removing it and reinstalling all my movie software stuff the VLC, and all my photo libary and editoring stuff, and my i tunes (which i hope i wont lose the hundreds ogf euros on music ive got in it) . But its going to take days to do this all, and again i will be left with the problem that my DVD player dosent work again.
Jesus, wat a story from hell. I will never touch nero again and i need someones help cos im going to remove it, and i really need to know what software i can get to drive my DVD player so it will read and one that will also burn DVD and CDroms.
Im sorry this is so long a questin but i feeel totally ripped of by nero, and i feel people need to be warned against it, its so bad.