hi folks, and thanks for the advice! i'll sure give it a try and check things out. also, i received an email from Nero saying that i must have given out my serial number to others or, am using it on more than one pc? which, neither is true. needless to say i was highly insulted! they said my serial number was registered to 10 ip addresses yes, ten? i scanned my receit and sent them a copy showing where i bought the program at my local OFFICE DEPOT before, they would reactivate my software? i told them i wasn't happy at all, and felt like i had paid $100.00 for a bootleg copy and then being accused of stealing on top of that! just some friendly advice to everyone, keep a close eye on your serial numbers as it seems there are strange things going on!