Nero 7 still won't burn CD's or DVD's on my Toshiba Satellite

It didn’t help that I posted the wrong log up in my other thread, so here I go again. The drive at issue is a Matshita drive in a Toshiba Satellite laptop. I personally think it’s the drive, but my client thinks it’s the software. Would reformatting and reinstalling Windows XP do the trick, or should the drive be replaced. Thanks for the help. :slight_smile:

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File ‘C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM

NT-SPTI used
Nero Version: 7.2.3.2
Internal Version: 7, 2, 3, 2

Recorder: <MATSHITA DVD-RAM UJ-811> Version: H100 - HA 1 TA 0 - 7.2.3.2
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <MATSHITA DVD-RAM UJ-811 >Version: H100 - HA 1 TA 0 - 7.2.3.2
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : HITACHI_DK23FB-60 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : MATSHITA DVD-RAM UJ-811 atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
MATSHITA DVD-RAM UJ-811 D: CDRom0

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
BUFE : 0
Physical memory : 510MB (523244kB)
Free physical memory: 100MB (102524kB)
Memory in use : 80 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

25.6.2007
CD-ROM (ISO)
3:59:04 PM #1 Text 0 File Isodoc.cpp, Line 6427
Iso document burn settings

Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : TAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

3:59:04 PM #2 Phase 83 File dlgbrnst.cpp, Line 1730
Virus scanning started

3:59:06 PM #3 Text 0 File Isodoc.cpp, Line 6237
Nero found 0 infected files among the 66 scanned files.

3:59:06 PM #4 Phase 84 File dlgbrnst.cpp, Line 1730
Virus scanning completed

3:59:06 PM #5 Text 0 File Burncd.cpp, Line 3086
MATSHITA DVD-RAM UJ-811
Buffer underrun protection activated

3:59:07 PM #6 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 72704KB of Memory

3:59:07 PM #7 Text 0 File Reader.cpp, Line 124
Reader running

3:59:07 PM #8 Text 0 File Writer.cpp, Line 113
Writer D: MATSHITA DVD-RAM UJ-811 running

3:59:07 PM #9 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

3:59:07 PM #10 Text 0 File Burncd.cpp, Line 3400
Turn on Track-At-Once, using CD-R/RW media

3:59:07 PM #11 Text 0 File DlgWaitCD.cpp, Line 289
Last possible write address on media: 359845 ( 79:59.70)
Last address to be written: 342246 ( 76:05.21)

3:59:07 PM #12 Text 0 File DlgWaitCD.cpp, Line 301
Write in overburning mode: NO (enabled: CD)

3:59:07 PM #13 Text 0 File DlgWaitCD.cpp, Line 2715
Recorder: MATSHITA DVD-RAM UJ-811

3:59:07 PM #14 Text 0 File DlgWaitCD.cpp, Line 473
>>> Protocol of DlgWaitCD activities: <<<

3:59:07 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 342247 (342247) = #342247/76:3.22
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 342245 blocks [D: MATSHITA DVD-RAM UJ-811]

3:59:07 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [D: MATSHITA DVD-RAM UJ-811] for write in TAO
DAO infos:

MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 701229056, ISRC “”
DAO layout:

Start|Track|Idx|CtrlAdr|RecDep_____
-150 | lead-in | 0 | 0x41 | 0x00
-150 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
342247 | lead-out | 1 | 0x41 | 0x00

3:59:07 PM #17 Text 0 File ThreadedTransferInterface.cpp, Line 1127
Removed 2 run-out blocks from end of track 1. Length: 342247 -> 342245.

3:59:07 PM #18 Text 0 File SCSIPassThrough.cpp, Line 39
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

3:59:07 PM #19 Text 0 File SCSIPassThrough.cpp, Line 84
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

3:59:07 PM #20 Phase 24 File dlgbrnst.cpp, Line 1730
Caching of files started

3:59:07 PM #21 Text 0 File Burncd.cpp, Line 4231
Cache writing successful.

3:59:07 PM #22 Phase 25 File dlgbrnst.cpp, Line 1730
Caching of files completed

3:59:07 PM #23 Phase 36 File dlgbrnst.cpp, Line 1730
Burn process started at 16x (2,400 KB/s)

3:59:07 PM #24 Text 0 File ThreadedTransferInterface.cpp, Line 2707
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

3:59:07 PM #25 Text 0 File MMC.cpp, Line 22035
Set BUFE: Buffer underrun protection -> ON

4:03:37 PM #26 SPTI -1 File SCSIPassThrough.cpp, Line 291
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x03
Sense Qual: 0x00
CDB Data: 0x2A 00 00 02 EC C0 00 00 20 00 00 00
Sense Area: 0xF1 00 04 00 02 EA 34 0A 00 32 00 13 03
Buffer x04b30000: Len x10000
0x7B 0C 82 B8 39 CE 48 8A E9 AB 69 09 23 8D 6B E4
0x70 50 9C BC 51 6C 00 79 16 41 45 A8 B5 A4 23 DF
0x24 16 48 0B 09 80 01 A6 5C 12 05 47 25 C7 8E D2

4:03:37 PM #27 CDR -1 File Writer.cpp, Line 302
Unspecified Recorder Error
D: MATSHITA DVD-RAM UJ-811

4:03:37 PM #28 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

4:03:37 PM #29 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

4:03:38 PM #30 CDR -201 File WriterStatus.cpp, Line 200
Invalid write state
D: MATSHITA DVD-RAM UJ-811

4:03:38 PM #31 TRANSFER -18 File WriterStatus.cpp, Line 200
Could not perform EndTrack

4:03:38 PM #32 Text 0 File MMC.cpp, Line 16846
<MATSHITADVD-RAM UJ-811 > start Close Session

4:03:39 PM #33 SPTI -1 File SCSIPassThrough.cpp, Line 291
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x03
Sense Qual: 0x00
CDB Data: 0x00 00 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x71 00 04 00 00 00 00 0A 00 32 00 13 03

4:03:39 PM #34 CDR -1 File WriterStatus.cpp, Line 249
Unspecified Recorder Error
D: MATSHITA DVD-RAM UJ-811

4:03:39 PM #35 TRANSFER -19 File WriterStatus.cpp, Line 249
Could not perform Fixation

4:03:39 PM #36 Text 0 File WriterStatus.cpp, Line 258
falling back to disc fixation

4:03:39 PM #37 Text 0 File MMC.cpp, Line 16846
<MATSHITADVD-RAM UJ-811 > start Close Session

4:03:40 PM #38 SPTI -1 File SCSIPassThrough.cpp, Line 291
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x03
Sense Qual: 0x00
CDB Data: 0x00 00 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x71 00 04 00 00 00 00 0A 00 32 00 13 03

4:03:40 PM #39 CDR -1 File WriterStatus.cpp, Line 249
Unspecified Recorder Error
D: MATSHITA DVD-RAM UJ-811

4:03:40 PM #40 TRANSFER -19 File WriterStatus.cpp, Line 249
Could not perform Fixation

4:03:40 PM #41 Phase 38 File dlgbrnst.cpp, Line 1730
Burn process failed at 16x (2,400 KB/s)

Existing drivers:
File ‘Drivers\PXHELP20.SYS’: Ver=2.02.56a, size=17168 bytes, created 8/11/2003 2:54:02 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

And, by the way, we went through 10 DVD’s and CD’s trying to see if it was the media being used; but the disks were all name brand.

Did you have a previous version of Nero installed before installing V7?

John

I was searching for ‘KEY_HARDWARE_ERROR’ and your thread came up. I am having the same problem with a MATSHITA BD-RE drive, did you ever get your problem solved?

Thanks