Nero 7 8 and 9 hanging

vbimport

#1

[qanda]This thread is about the Pioneer DVR-215. Click here to see full specs[/qanda]can someone please tell be if they know of any programs that can interfere sith nero to cause express to fail at burning a dvd data disc I have uninstalled nero and reinstalled it a number of times but the problem continues

  1. when I start nero epress the program starts I select Data dvd the next window displays where you add your data to be burnt but when you click on the add button the extrenal window does not open so the only way to load the files to be burnt is to drag them from my computer directory to the nero express window.
  2. when I click next I select the speed to burn with I have tried 8x 6x and 4x I untick the allow multisession disc then click on burn
    when the next window appears the timers start to count down but at the 1% mark of complition the program seems to hang even though the counters continue to count time then after about 5 mins the disk is ejected and a fail burn message comes up.
    I have tried installing nero 7, nero 8 and nero 9 all have the same problem
    I use to be able to burn without any problems I cant say exactly when this problem started as I havent burnt anything in a while.
    I have tried cleaning my system using Tune Up utilities 2009 and changing my internet security suite to Trend Micro internet security pro 2009 but nothing seems to help
    Does any one know of any programs that can interefe with nero or with the burner
    I have also tried downloading a different burning program but that has the same problem
    my burner is a pioneer DVR-216 with latest firmware 1.09
    I am running win xp pro with all service packs
    gigabyte motherboard GA-M52S-S3P
    CPU AMD athlon 64x2 dual 6000+
    2 GB ram

here is my BURN LOG
Windows XP 5.1
IA32
WinAspi: -

NT-SPTI used
Nero Version: 9.2.5.100
Internal Version: 9, 2, 5, 100
(Nero Express)
Recorder: <PIONEER DVD-RW DVR-216> Version: 1.09 - HA 1 TA 0 - 9.2.5.100
Adapter driver: <Serial ATA> HA 1
Drive buffer : 2000kB
Bus Type : via Inquiry data
CD-ROM: <PIONEER DVD-RW DVR-216 >Version: 1.09 - HA 1 TA 0 - 9.2.5.100
Adapter driver: <Serial ATA> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : ST360015A atapi Port 0 ID 0 DMA: On
DiskPeripheral : WDC WD1200JB-00DUA3 atapi Port 0 ID 1 DMA: On
DiskPeripheral : WDC WD3200AAJS-65RYA0 atapi Port 1 ID 0 DMA: Off
DiskPeripheral : WDC WD3200AAJS-65RYA0 atapi Port 1 ID 1 DMA: On
CdRomPeripheral : PIONEER DVD-RW DVR-216 atapi Port 2 ID 1 DMA: Off

=== CDRom-Device-Map ===
PIONEER DVD-RW DVR-216 D: CdRom0

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2046MB (2095596kB)
Free physical memory: 1268MB (1298804kB)
Memory in use : 38 %
Uncached PFiles: 0x0
Global Bus Type: default (0)
Check supported media : Disabled (0)

4.1.2009
UDF compilation
12:51:45 PM #1 Text 0 File SCSIPTICommands.cpp, Line 452
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

12:51:46 PM #2 Text 0 File Isodoc.cpp, Line 6940
UDF document burn settings

Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : pure
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical

12:51:47 PM #3 Text 0 File Burncd.cpp, Line 3587
Turn on Disc-At-Once, using DVD media

12:51:48 PM #4 Text 0 File DlgWaitCD.cpp, Line 313
Last possible write address on media: 2298495
Last address to be written: 2152559

12:51:48 PM #5 Text 0 File DlgWaitCD.cpp, Line 325
Write in overburning mode: NO (enabled: CD)

12:51:48 PM #6 Text 0 File DlgWaitCD.cpp, Line 2882
Recorder: PIONEER DVD-RW DVR-216, Media type: DVD-R
Disc Manufacturer ID: <MCC 02> <RG20 >
Disc Application Code: 64, Disc Physical Code: 193

12:51:48 PM #7 Text 0 File DlgWaitCD.cpp, Line 500
>>> Protocol of DlgWaitCD activities: <<<

12:51:48 PM #8 Text 0 File ThreadedTransferInterface.cpp, Line 744
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2152560 (2152560) = #2152560/478:20.60
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2152560 blocks [D: PIONEER DVD-RW DVR-216]

12:51:48 PM #9 Text 0 File ThreadedTransferInterface.cpp, Line 946
Prepare [D: PIONEER DVD-RW DVR-216] for write in CUE-sheet-DAO
DAO infos:

MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4408442880, ISRC “”
DAO layout:

__Start|___Track|Idx|CtrlAdr|Size|NWA|RecDep
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2152560 | 0 | 0x00
2152560 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

12:51:48 PM #10 Text 0 File SCSIPTICommands.cpp, Line 242
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

12:51:48 PM #11 Text 0 File Burncd.cpp, Line 4320
Caching options: cache CDRom or Network-Yes, small files-Yes (<64KB)

12:51:48 PM #12 Phase 24 File dlgbrnst.cpp, Line 1767
Caching of files started

12:51:48 PM #13 Text 0 File Burncd.cpp, Line 4442
Cache writing successful.

12:51:48 PM #14 Phase 25 File dlgbrnst.cpp, Line 1767
Caching of files completed

12:51:48 PM #15 Phase 36 File dlgbrnst.cpp, Line 1767
Burn process started at 6x (8,310 KB/s)

12:51:49 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2676
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

12:51:49 PM #17 Text 0 File DVDR.cpp, Line 3279
Recording mode: Sequential Recording Mode

12:51:49 PM #18 Text 0 File DVDR.cpp, Line 3433
Start write address at LBA 0
DVD high compatibility mode: Yes

12:51:49 PM #19 SPTI -1066 File SCSIPassThrough.cpp, Line 215
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 24
Buffer x04a17940: Len x648

12:51:49 PM #20 Text 0 File Cdrdrv.cpp, Line 9966
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Transfer Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
Outer Limit of Data Recordable Area: 0 h
Data in Burst Cutting Area (BCA) does not exist
Revision number of maximum recording speed: -
Revision number of minimum recording speed: -
Revision number table of recording speed: - - - - - - -
Class: 0, Extended part version: 0
Start PSN of the Extra Border Zone: 0 h
Start PSN of Physical format information blocks in Extra Border Zone: 0 h
Media Specific [16…783]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 0

12:51:49 PM #21 Text 0 File DVDR.cpp, Line 3571
Reserved Track size: 2152560 (20D870h, 4204MB) -> return code 0

12:51:49 PM #22 Text 0 File ThreadedTransfer.cpp, Line 273
Pipe memory size 83836800

12:51:49 PM #23 Text 0 File CUDFTransferItem2.cpp, Line 698

GenUDF2 FS Layout:
=-=-=-=-=-=-=-=-=-=-
Sectors to be written: 2152560
Session Start: Sector 0
Volume Structure: Sector [0, 256] (257 Sectors)
Meta Data: Sector [257, 271] (15 Sectors)
Data: Sector [272, 2152271] (2152000 Sectors)
Trailer Track: Sector [2152272, 2152559] (288 Sectors)

GenUDF2 Parameters:
=-=-=-=-=-=-=-=-=-=-
PrepTime: 01-04-2009 12:51:47
UDF Revision: 1.02
UDF Partition Type: Physical
UDF Special Mode: None
Bytes per Sector: 2048
Session Start: 0
Physical Partition Start: -1
Total Capacity: 0
Multi Session Mode: None
Disc Type: DVD-R
OS Class: 0
Volume ID: My Disc
Allow Unicode Labels: 0
Duplicate Meta Data: 1
MS Info File: 00000000
VMS Rollback File: 00000000
Create ISO bridge: 0
ECC Block Length: 16
Sparing Packet Length: 32
Allocation Unit Size: 32
Alignment Unit Size: 16
Make Writable: 0
Access Type: Read-only

1:01:50 PM #24 SPTI -600 File SCSIPassThrough.cpp, Line 215
CdRom0: SCSIStatus(x00) WinError(121) NeroError(-600)
CDB Data: 0x2A 00 00 00 03 00 00 00 20 00 00 00
Sense Key: 0x00 (KEY_NO_SENSE)
Sense Code: 0x00
Sense Qual: 0x00
Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
Buffer x19230640: Len x10000
0x8E B4 C8 7E BF 85 EA 16 1A 16 0E 85 C0 4F 28 2F
0x06 69 1B 06 1C D1 CB 59 49 2F C5 C1 5A 8D 9E 65
0x44 BB 80 D9 11 5D 27 46 27 1C 09 40 75 AD A1 F3

1:01:50 PM #25 CDR -600 File Writer.cpp, Line 306
Device not available
D: PIONEER DVD-RW DVR-216

1:01:51 PM #26 Text 0 File DVDR.cpp, Line 3838
EndDAO: Last written address was 767 (2FFh)

1:01:51 PM #27 CDR -1114 File WriterStatus.cpp, Line 292
Reset occurred
D: PIONEER DVD-RW DVR-216

1:01:51 PM #28 TRANSFER -24 File WriterStatus.cpp, Line 292
Could not perform end of Disc-at-once

1:01:51 PM #29 Text 0 File DVDPlusDualLayer.cpp, Line 1424
SetDriveCaps: Set LAST LBA of layer 1 to 0

1:01:51 PM #30 Phase 38 File dlgbrnst.cpp, Line 1767
Burn process failed at 6x (8,310 KB/s)

1:01:51 PM #31 Text 0 File SCSIPTICommands.cpp, Line 289
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

1:01:54 PM #32 Text 0 File Cdrdrv.cpp, Line 11243
DriveLocker: UnLockVolume completed

1:01:54 PM #33 Text 0 File SCSIPTICommands.cpp, Line 452
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:

Registry Keys:
HKLMSoftwareMicrosoftWindows NTCurrentVersionWinLogonAllocateCDROMs : 0 (Security Option)


#2

I have not seen this specific problem but if I had this problem, I would run Nero’s InfoTool and look for other burning applications or DVD player applications that might be installed.

Also if you installed Nero’s InCD or Roxio’s drag and drop (forgot the name) application, I would uninstall these. I used to use these but they caused so many problems similar to what you describe I gave up on them.

Lastly you could have something wrong with the DVD burner. You got this in the log:

Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00

0x24 is invalid command in the cdb (Command Descriptor Block). Your drive is reporting back it received an Illegal Command which seems unlikely in all 3 versions of Nero so my guess would be either something is wrong with the drive or some other program is corrupting the request as I mentioned above (InCD).

I used to develop SCSI products so I tend to go back to the Sense Key / Code for indicators of the issue but sometimes they are a red herring.


#3

just letting you know I put a new dvd burner in my computer today and it wors fine so most of my problems were caused by a faulty burner which sucks cause it is only 2 months old dont think I will get another pioneer dvr again.
One problem I am still having though is the add button is still not working which really bugs me but hey maybe someone can help me with that I tried the stuff the last person meantioned but they didnt fix that problem.