Needs help finding a program for my ldw-401s

I am having trouble with my ldw-401s reading dvds. not just burned dvds but store bought dvds… it seems that I need a program that will run and play the dvds because it seems to be reading it but it wont play anything…PLEASE HELP :confused: :sad: :confused:

Does it play CD’s ok? What kind of DVD are you trying to play? What software are you using to try to play them on your computer?