Please note that "need help" is not an appropriate thread title.
Almost every post on this board is a request for help with something. By using that title, you are helping to ensure that your post will not be distinguishable from the 'white noise' thus causing you to be ignored by experts that might know something about your issue.
You should use appropriate post titles that are specific to your issuse and mention the kind of equipment that you are using.
I suggest you repost this in the "Newbie Forum" (no offence, we were all newbs once ) with an appropriate post title.