Just got two new BenQ DW1620 burners from Compgeeks.com. I wanted to make sure I had the latest firmware, so I downloaded it from BenQ and tried to run it. But it says “Drive not support” Same problem with both drives.
The drive name shows as “ATAPI DVD DD 2X16X4X16G7Z9”
This was in an NForce based system and I read a lot of posts on here about NForce IDE drivers causing problems, so I moved the drive to an Intel 865 platform and I still see the exact same problem.
The label on the drive say’s “BenQ Corporation”, so it should be a true BenQ drive, not a clone, right? Model number is DW1620-201.
Is the drive supposed to show up as “ATAPI DVD DD 2X16X4X16G7Z9”?
Why doesn’t the BenQ firmware update software recognize this drive?