I have an HP Lightscribe DVD 640, external drive that is driving me crazy.
When I first purchased it, it worked great for about 6 weeks. Then it began
having problems. It will not burn a complete DVD of any kind. It burns to a certain percentage of the file, depending on the size of the file, and won’t complete the burn. I contacted HP a number of times, and to make a long story short, their instructions necessitated the reformatting my hard drive.
After reformatting, it worked for approximately 2 weeks and then the problem resurfaced.
I’m running XP Pro, SP 2 ( the problem happened with SP 1, too), Using Nero v. 7 ( have tried Easy CD and Sonic Record Now - same problem.) Any help would be most appreciated. Considering this unit is less than 6 months old, HP now wants to charge 40 bucks for tech support, and given their track record, I’v given up on getting assistance from them.