Need help with HL-DT-ST DVDRW GSAH11N Please

vbimport

#1

Hi just joined and am looking for some advice re me dvdrw. It has worked fine since I bought the pc over a year ago but today I went to rip a new cd and its not working. Only change that I have made recently is that I installed napster yesterday, dont think that would affect it?? :confused:

Control panel shows following message:

Windows cannot initialize the device driver for this hardware. (Code 37)

have tried uninstalling and reinstalling. have restarted pc, disabled then enaled and dont have a clue what else to do!

Any help would be much appreciated

Thanks


#2

Try to restore to before you installed Napster.
Did you try to uninstall drive using Device Manager and let Window find the drive on start up?


#3

Hi thanks for your reply,
just tried system restore and its done the trick. had thot of doing that but hoped I wouldnt have to. decided it was worth a try tho, as napster was the only change I had made that could’ve affected it. not sure if I should reinstall napster now tho if its going to cause problems with my dvd player?
will need to cancel my subscription!

just glad its working again

thank you x


#4

Hi and Welcome![quote=claire_c;2044739]
Control panel shows following message:

Windows cannot initialize the device driver for this hardware. (Code 37)[/quote]For further reference:
You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: “error code 31”
(MS Knowledge Base Article)


#5

I would reload Napster just to see if that was the problem, but set a restore point before you do that.
Check what [B][I]mciahel[/I][/B] pointed to. It is a long process, but it may work.