Need help with dvr107 in Rimage 2000i

I have dell xps with XP SP2 and i attached a new dvd-r duplicator Rimage 2000i with it via firewire but computer don’t see the dvd recorders. recorders are pioneer dvr107.
i tried all drivers and firmware, different cables without any luck.
rimage website don’t provide any help either.
any advice


Do the drives show up in Device Manager at all. They will not show up as the brand name but something else, but the two should be identical?

If anything, have you tried a different FW Card in your PC?

Are you using the Rimage Producer Suite software? If so what version? You need to update the CD/DVD recorder driver in device manager using the CDrec2K driver provided on the installer CD.