Hello everyone I just purchased a benq 1625 and I also purchased an external enclosure. I hooked everything up and turned it on and the computer did not recognize it. When I hooked ny NEC 3540 up the computer recognized and installed it right away. What can i do to rectify the problem. I purchased the retail version of this drive from NewEGG. I looked on add new hardware in the control panel, but I didnt want to mess with that just yet any help is greatly appreciated.
Anychance you could give more info. Always useful are…
- OS version
- Enclosure manufacturer.
- Enclosure interface, Firewire/1394a, USB2, SATA?
- Enclosure chipset manufacturer and version, eg Cypress Semiconductor, Initio, Oxford, Agere, other I can’t remeber off hand…
- Is the drive spinning up when powered?
- Does the drive work when installed inside the computer?
The last couple aren’t strictly necessary, but they do show that you had a go at remedying your issues.
Get back to us and we’ll see what we can do
Hello thanks for the reply! Well here is a little bit more info on the problem. I am running XP on my Dell 8400. The enclosure that I got is a Venus DS USB 2.0 external enclosure with Cyprus ATA-6 Chipset made by AMS. The drive powers up and everything when I plug it in and turn it on but thats all, XP dosnt install the drive or anything like that. I have not opened up the computer because I just dont want to do that which is why I bought the external drive. I have tried messing around with everything that I know of to get it to work with no luck. I have read a couple other posts that say that there is little luck with the Cyprus chip, but that was a while ago and maybe they have come out with a remedy. If the drive is not going to work can anyone give me a link or sugggestion to one that will. all of your help is appreciated.