Need help at matshita super multi dvd-rw

hi! Im having a problems with internal laptop device (matshita super multi dvd-rw UJ840S ) it play all of formates but when i put in an empty dvd disc it says it’s unknown. Im using nero software and I already update it but nothing… :confused:

somebody please help me

It might say ‘unknown’ because it’s a blank disc.

Download CD-DVD Speed, run it and insert the blank disc. Tell us what is revealed in the ‘Disc Info’ tab…

error: diagnostic failure on a component NN (80H-FFH) (044000)

Hmmm… that doesn’t sound good. Can you recently burn anything successfully with this drive?

cd-s only

Load up an dvd capable burning app and insert the empty dvd, then check the disc.