NEC Sony DVD Burner Problems

I just recieved a NEC ND7170A-01 burner but it will not read a CD or DVD. XP reconizes it and it shows up in explorer but when accesses it asks me to insert a disk. I have scanned archives and read several similar instances but still “No Joy”. Any help would be appreciated.

:bow::bow:

Mustangfarm

Is alcohol software or Daemon Tools installed?