I laptop is a Dell INSPIRON 6400 with a NEC DVD +RW ND-6650A CD writer. It crashes each time i load CD rom. Where can i get the firmware updated or driver corrected please?
Hi and welcome to the forum
Just to be sure that the drive is not damaged, can you try to install it on a different computer? Or also in an external box. If CDs cause the same problem also in another machine, then I think that the drive is faulty.
Try also to use a new cable.
Maybe the problem is not the drive, but a software installed in your computer.
Startup in SAFE MODE and try that way, if it works then some software/drivers are corrupted.