NEC 3540A Nero: "Reset Occured"

vbimport

#1

I bought this drive for about 2 weeks ago and it’s been working flawless up until yesterday. I’m been using Maxell 8x DVD-R. Now i just get an error saying “Reset Occured” when im trying to burn. Usually at lead in, but sometimes it starts burning but it never finishes. I was able to successfully burn about 25 Maxell DVD-Rs before this started to happen. Help me out please!

Nero Infotool log:
Drive Information
-----------------
Drive                      : _NEC     DVD_RW ND-3540A 
Type                       : DVD-R/RW Combo Drive
Firmware Version           : 1.01
Buffer Size                : 2 MB
Date                       : ?
Serial Number              : 54KJL23S111
Drive Letter               : F:\
Location                   : 1:1
Mechanism                  : Tray
Read Speed                 : 48, 40, 32, 24, 20, 16, 10, 8, 4 X
Write Speed                : 48, 40, 32, 24, 16, 8 X

Read CD Text               : Yes
Return C2 Pointers         : Yes
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : No
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD+R                 : Yes
Read DVD+RW                : Yes
Read Digital Audio         : Yes
Read CD+G                  : Yes
Read VideoCD               : Yes

Write CD-R                 : Yes
Write CD-RW                : Yes
Write DVD-R                : Yes
Write DVD-RW               : Yes
Write DVD+R                : Yes
Write DVD+RW               : Yes
Write DVD-RAM              : No
Buffer Underrun Protection : No
Mount Rainier              : No
Modes                      : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 96, RAW DAO 96

Region Protection Control  : RPC II
Region                     : None
Changes User               : 5
Changes Vendor             : 4

Disc Information (F:\)
-------------------
Type                       : Blank DVD-R


Drive Information
-----------------
Drive                      : Generic  DVD-ROM         
Type                       : DVD-ROM Drive
Firmware Version           : 1.0 
Buffer Size                : 512 KB
Date                       : ?
Serial Number              : ?
Drive Letter               : G:\
Location                   : 2:0
Mechanism                  : Tray
Read Speed                 : 32, 8 X
Write Speed                :  n/a

Read CD Text               : Yes
Return C2 Pointers         : Yes
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : Yes
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD+R                 : Yes
Read DVD+RW                : Yes
Read Digital Audio         : Yes
Read CD+G                  : Yes
Read VideoCD               : Yes

Write CD-R                 : No
Write CD-RW                : No
Write DVD-R                : No
Write DVD-RW               : No
Write DVD+R                : No
Write DVD+RW               : No
Write DVD-RAM              : No
Buffer Underrun Protection : No
Mount Rainier              : No
Modes                      : n/a

Region Protection Control  : RPC II
Region                     : 2
Changes User               : 4
Changes Vendor             : 4

Disc Information (G:\)
-------------------
Type                       : Data CD (Mode 1)
Capacity                   : 31:16.74  (274 MB)
Tracks                     : 1
Sessions                   : 1

File System                : ISO9660, Joliet
Title                      : ADOBE Photoshop
Date                       : 10 November 2003
Publisher                  : n/a
Application                : UltraISO V6.1 ISO9660/Joliet/El Torito FileSystem Builder (c)200


Interface Information
---------------------
Adapter 1
---------
Description                : Primary IDE Channel

Driver
Description                : System32\DRIVERS\atapi.sys
Company                    : Microsoft Corporation
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description                : IDE/ATAPI Port Driver

Attached Devices
Description                : Master: IBM-DJNA-372200
Type                       : Disk Drive
DMA                        : On
Description                : Slave: IBM-DTLA-307045
Type                       : Disk Drive
DMA                        : On

Adapter 2
---------
Description                : Secondary IDE Channel

Driver
Description                : System32\DRIVERS\atapi.sys
Company                    : Microsoft Corporation
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description                : IDE/ATAPI Port Driver

Attached Devices
Description                : Master: IC35L120AVVA07-0
Type                       : Disk Drive
DMA                        : On
Description                : Slave: _NEC DVD_RW ND-3540A
Type                       : CD-Rom Drive
DMA                        : On
Autorun                    : On

Adapter 3
---------
Description                : D347PRT SCSI Controller

Driver
Description                : System32\Drivers\d347prt.sys
Company                    :  
Version                    : 3.47.0.0 built by: WinDDK
Description                : SCSI miniport

Attached Devices
Description                : ID 0 (0): Generic DVD-ROM         1.0 
Type                       : CD-Rom Drive
Autorun                    : On


Software Information
--------------------
Operating System           : Windows XP Professional (5.01.2600 Service Pack 2)
ASPI                       : Win32 Nero Aspi Library 2.0.1.59 Ahead Software AG

Description                : Nero - Burning Rom
Version                    : 5, 5, 10, 42
Company                    : Ahead Software AG

Description                : PowerDVD
Version                    : 5.00.0603
Company                    : CyberLink Corp.


Driver Information
------------------
Driver                     : ACPI
Description                : ACPI Driver for NT
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : aic78xx
Description                : Adaptec Ultra SCSI miniport
Version                    : v3.60a (Lab01_N.010510-0033)
Company                    : Microsoft Corporation

Driver                     : amdagp
Description                : AMD Win2000 AGP Filter
Version                    : 5.00 (xpsp_sp2_rtm.040803-2158)
Company                    : Advanced Micro Devices, Inc.

Driver                     : Arp1394
Description                : IP/1394 Arp Client
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Asapi
Description                : ASAPI
Version                    : 6, 0, 0, 1
Company                    : VOB Computersysteme GmbH

Driver                     : atapi
Description                : IDE/ATAPI Port Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : audstub
Description                : AudStub Driver
Version                    : 5.1.2600.0 (XPClient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : Cap7134
Description                : cap7134
Version                    : 2, 3, 0, 8
Company                    : Philips Semiconductors

Driver                     : Cdfs
Description                : CD-ROM File System Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Cdrom
Description                : SCSI CD-ROM Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : ctgame
Description                : Creative Game Port Enumerator
Version                    : 5.12.02.100
Company                    : Creative Technology Ltd.

Driver                     : d347bus
Description                : PnP BIOS Extension
Version                    : 3.47.0.0 built by: WinDDK
Company                    :  

Driver                     : d347prt
Description                : SCSI miniport
Version                    : 3.47.0.0 built by: WinDDK
Company                    :  

Driver                     : Disk
Description                : PnP Disk Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : dmio
Description                : NT Disk Manager I/O Driver
Version                    : 2600.2180.503.0
Company                    : Microsoft Corp., Veritas Software

Driver                     : dmload
Description                : NT Disk Manager Startup Driver
Version                    : 2600.0.503.0
Company                    : Microsoft Corp., Veritas Software.

Driver                     : Fastfat
Description                : Fast FAT File System Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Fdc
Description                : Floppy Disk Controller Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Flpydisk
Description                : Floppy Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : FltMgr
Description                : Microsoft Filesystem Filter Manager
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Ftdisk
Description                : FT Disk Driver
Version                    : 5.1.2600.0 (XPClient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : HTTP
Description                : HTTP Protocol Stack
Version                    : 5.1.2600.2525 (xpsp_sp2_gdr.040919-1056)
Company                    : Microsoft Corporation

Driver                     : i8042prt
Description                : i8042 Port Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Imapi
Description                : IMAPI Kernel Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : IpNat
Description                : IP Network Address Translator
Version                    : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company                    : Microsoft Corporation

Driver                     : IPSec
Description                : IPSec Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : isapnp
Description                : PNP ISA Bus Driver
Version                    : 5.1.2600.0 (xpclient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : MRxDAV
Description                : Windows NT WebDav Minirdr
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : mssmbios
Description                : System Management BIOS Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : NdisTapi
Description                : NDIS 3.0 connection wrapper driver
Version                    : 5.1.2600.0 (xpclient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : Ndisuio
Description                : NDIS User mode I/O Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : NdisWan
Description                : MS PPP Framing Driver (Strong Encryption)
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : NIC1394
Description                : IEEE1394 Ndis Miniport and Call Manager
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Npfs
Description                : NPFS Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Ntfs
Description                : NT File System Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : ohci1394
Description                : 1394 OpenHCI Port Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : PartMgr
Description                : Partition Manager
Version                    : 5.1.2600.0 (XPClient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : PCI
Description                : NT Plug and Play PCI Enumerator
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : PQNTDrv
Description                : PowerQuest Boot Mode Driver.
Version                    : 8.00.000
Company                    : PowerQuest Corporation

Driver                     : Ptilink
Description                : Parallel Technologies DirectParallel IO Library
Version                    : 1.10 (XPClient.010817-1148)
Company                    : Parallel Technologies, Inc.

Driver                     : PxHelp20
Description                : Px Engine Device Driver for Windows 2000/XP
Version                    : 2.02.60a
Company                    : Sonic Solutions

Driver                     : Rasl2tp
Description                : RAS L2TP mini-port/call-manager driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : RasPppoe
Description                : RAS PPPoE mini-port/call-manager driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Raspti
Description                : PTI DirectParallel(R) mini-port/call-manager driver
Version                    : 5.1.2600.0 (xpclient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : Rdbss
Description                : Redirected Drive Buffering SubSystem Driver
Version                    : 5.1.2600.2541 (xpsp_sp2_gdr.040919-1056)
Company                    : Microsoft Corporation

Driver                     : RDPCDD
Description                : RDP Miniport
Version                    : 5.1.2600.0 (xpclient.010817-1148)
Company                    : Microsoft Corporation

Driver                     : rdpdr
Description                : Microsoft RDP Device redirector
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : RDPWD
Description                : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : redbook
Description                : Redbook Audio Filter Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : rtl8139
Description                : Realtek RTL8139 NDIS 5.0 Driver
Version                    : 5.398.613.2003 built by: WinDDK
Company                    : Realtek Semiconductor Corporation

Driver                     : Secdrv
Description                : Macrovision SECURITY Driver
Version                    : 3.22.000
Company                    : Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K.

Driver                     : snapman
Description                : Acronis Snapshot API
Version                    : 1.02 build 49
Company                    : Acronis

Driver                     : Srv
Description                : Server driver
Version                    : 5.1.2600.2673 (xpsp_sp2_gdr.050509-1531)
Company                    : Microsoft Corporation

Driver                     : swenum
Description                : Plug and Play Software Device Enumerator
Version                    : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : SymEvent
Description                : Symantec Event Library
Version                    : 11.5.3.2
Company                    : Symantec Corporation

Driver                     : SYMREDRV
Description                : Redirector Filter Driver
Version                    : 5.4.4.17
Company                    : Symantec Corporation

Driver                     : SYMTDI
Description                : Network Dispatch Driver
Version                    : 5.4.4.17
Company                    : Symantec Corporation

Driver                     : sysaudio
Description                : System Audio WDM Filter
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Tcpip
Description                : TCP/IP Protocol Driver
Version                    : 5.1.2600.2685 (xpsp_sp2_gdr.050525-1028)
Company                    : Microsoft Corporation

Driver                     : TDTCP
Description                : TCP Transport Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : TermDD
Description                : Terminal Server Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : Update
Description                : Update Driver
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : usbhub
Description                : Default Hub Driver for USB
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company                    : Microsoft Corporation

Driver                     : msvcrt.dll
Version                    : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver                     : msvcirt.dll
Version                    : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver                     : mfc42.dll
Version                    : 6.02.4131.0

Driver                     : msvcp60.dll
Version                    : 6.02.3104.0

Driver                     : msvcp70.dll
Version                    : 7.00.9466.0

Driver                     : msvcr70.dll
Version                    : 7.00.9466.0

Driver                     : ole32.dll
Version                    : 5.1.2600.2595 (xpsp_sp2_gdr.041130-1729)

Driver                     : olepro32.dll
Version                    : 5.1.2600.2180

Driver                     : oledlg.dll
Version                    : 1.0 (XPClient.010817-1148)

Driver                     : advapi32.dll
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver                     : comctl32.dll
Version                    : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver                     : setupapi.dll
Version                    : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)


ASPI Information
----------------
System ASPI

Nero ASPI

WNASPI32.DLL               :  2.0.1.59 160016 bytes January 29, 2003

#2

Why it suddenly stopped working, I don’t have a clue. However, the version of Nero is pretty old - if you try with a newer version, results may be better.

I cannot find the actual support list on Nero’s homepage, however I think that new drives are included when Nero is updated.