NEC-3500AG won't burn DVD-R

vbimport

#1

I have a NEC-3500AG, but cannot get it to burn to a Staples-brand 4.7 GB DVD-R. Attempts to burn them using result in an “illegal disc” error. A different DVD writer in a different computer can burn the Staples DVD-Rs just fine, and the NEC-3500AG can READ the Staples DVD-Rs once they’ve been burned on a different computer. The problem seems confined to the discs-- the NEC-3500AG was able to burn to a Verbatim DVD+R without problems.

What’s going on? The NEC-3500AG is supposed to be able to burn DVD-Rs, right?

A second issue I encountered: before I figured out the problem was with the specific discs, I tried to flash the firmware using the NEC firmware flash utility-- but that didn’t work-- I got a message that said “Target NEC-3500A is not found correctly”.


#2

Here are logs from NERO.

Nero InfoTool 4.2.1.0

Drive Information

Drive : _NEC DVD_RW ND-3500AG
Type : DVD±R/RW DL Recorder
Firmware Version : 2.06
Buffer Size : 2 MB
Date : ?
Serial Number :
Vendor Specific : 04072300
Drive Letter : D:
Location : 1:0
Mechanism : Tray
Read Speed : 16.0 , 1.0 X
Write Speed : n/a

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : No
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read HD DVD-ROM : No
Read HD DVD-R : No
Read HD DVD-RW : No
Read HD-BURN : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Write HD DVD-R : No
Write HD DVD-RW : No
Write HD-BURN-R : No
Write HD-BURN-RW : No
Buffer Underrun Protection : Yes
Mount Rainier : No
SolidBurn : No
Labelflash : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO,
RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (D:)

Type
: Blank DVD-R

System Information

AllocateCdRoms : 0
Operating System : Windows XP Professional (5.01.2600 Service Pack
2)
Country : United States
Language : English
ANSI Code Page : 1252
OEM Code Page : 437
DirectX : DirectX 9.0c
Internet Explorer : 6.0.2900.2180 (Build 62900.2180)

=======================

LOG OF ATTEMPTED BURN USING STAPLES DVD-Rs

Windows XP 5.1
IA32
WinAspi: -

NT-SPTI used
Nero Version: 7.7.5.1
Internal Version: 7, 7, 5, 1

Recorder: <_NEC DVD_RW ND-3500AG> Version: 2.06 - HA 1 TA
0 - 7.7.5.1
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <_NEC DVD_RW ND-3500AG>Version: 2.06 - HA 1
TA 0 - 7.7.5.1
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD800JB-00FMA0 atapi Port 0 ID
0 DMA: On
DiskPeripheral : WDC WD2000JB-75DUA0 atapi Port 0 ID
1 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID
0 DMA: On

=== CDRom-Device-Map ===
_NEC DVD_RW ND-3500AG D: CDRom0

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
BUFE : 0
Physical memory : 510MB (523244kB)
Free physical memory: 120MB (123040kB)
Memory in use : 76 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

24.1.2007
ISO compilation
3:56:40 AM #1 Text 0 File SCSIPTICommands.cpp, Line 411
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

3:56:41 AM #2 Text 0 File Isodoc.cpp, Line 6527
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

3:56:41 AM #3 ISO9660GEN -11 File Geniso.cpp, Line 3334
First writeable address = 0 (0x00000000)

3:56:41 AM #4 Text 0 File Burncd.cpp, Line 3465
Turn on Disc-At-Once, using DVD media

3:56:41 AM #5 Text 0 File DlgWaitCD.cpp, Line 306
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2255 ( 0:30.05, 4MB)

3:56:41 AM #6 Text 0 File DlgWaitCD.cpp, Line 318
Write in overburning mode: NO (enabled: CD)

3:56:41 AM #7 Text 0 File DlgWaitCD.cpp, Line 2912
Recorder: _NEC DVD_RW ND-3500AG, Media type: DVD-R
Disc Manufacturer: CMC MA - G. AM3
Disc Application Code: 64, Disc Physical Code: 193

3:56:41 AM #8 Text 0 File DlgWaitCD.cpp, Line 490
>>> Protocol of DlgWaitCD activities: <<<
=========================================

3:56:41 AM #9 Text 0 File ThreadedTransferInterface.cpp, Line 823
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2256 (2256) = #2256/0:30.6
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length
2256 blocks [D: _NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

3:56:41 AM #10 Text 0 File ThreadedTransferInterface.cpp, Line 1026
Prepare [D: _NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc not fixated
Tracks 1 to 1: Idx 0 Idx 1
Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0
4620288, ISRC ""
DAO layout:
===========

__Start|___Track|Idx|CtrlAdr|Size|NWA|RecDep
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 2256 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2256 | 0 | 0x00
2256 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

3:56:41 AM #11 Text 0 File SCSIPTICommands.cpp, Line 209
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

3:56:41 AM #12 Phase 24 File dlgbrnst.cpp, Line 1760
Caching of files started

3:56:41 AM #13 Text 0 File Burncd.cpp, Line 4298
Cache writing successful.

3:56:41 AM #14 Phase 25 File dlgbrnst.cpp, Line 1760
Caching of files completed

3:56:41 AM #15 Phase 36 File dlgbrnst.cpp, Line 1760
Burn process started at 2.4x (3,324 KB/s)

3:56:41 AM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2764
Verifying disc position of item 0 (relocatable, disc pos, no patch
infos, orig at #0): write at #0

3:56:41 AM #17 Text 0 File DVDR.cpp, Line 3070
Recording mode: Sequential Recording Mode for Multisession

3:56:41 AM #18 Text 0 File DVDR.cpp, Line 3226
Start write address at LBA 0
DVD high compatibility mode: Yes

3:56:41 AM #19 Text 0 File Cdrdrv.cpp, Line 9288
---- DVD Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version:
2.1 (33)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer
Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM,
DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h,
4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16…63]:
00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00
.`…0@P…!..
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

3:56:41 AM #20 SPTI -1046 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x05
CDB Data: 0x53 00 00 00 00 00 00 08 D0 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 05

3:56:41 AM #21 CDR -1046 File ThreadedTransferInterface.cpp, Line 1785
Illegal disc
D: _NEC DVD_RW ND-3500AG

3:56:41 AM #22 TRANSFER -27 File ThreadedTransferInterface.cpp, Line
1785
Could not perform start of Disc-at-once

3:56:41 AM #23 Phase 38 File dlgbrnst.cpp, Line 1760
Burn process failed at 2.4x (3,324 KB/s)

3:56:41 AM #24 Text 0 File SCSIPTICommands.cpp, Line 254
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

3:56:43 AM #25 Text 0 File Cdrdrv.cpp, Line 10529
DriveLocker: UnLockVolume completed

3:56:43 AM #26 Text 0 File SCSIPTICommands.cpp, Line 411
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows
NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)


#3

Drive Information

Drive : _NEC DVD_RW ND-3500AG
Type : DVD±R/RW DL Recorder
[B]Firmware Version : 2.06[/B]

Update firmware to latest 2.1b http://liggydee.cdfreaks.com/page/en/NEC-ND-3500A/

3:56:41 AM #7 Text 0 File DlgWaitCD.cpp, Line 2912
Recorder: _NEC DVD_RW ND-3500AG, Media type: DVD-R
[B]Disc Manufacturer: CMC MA - G. AM3[/B]
Disc Application Code: 64, Disc Physical Code: 193

Media not supported by current firmware 2.06

3:56:41 AM #5 Text 0 File DlgWaitCD.cpp, Line 306
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: [B]2255[/B] ( 0:30.05, 4MB)

Write more than 4 mb.